Permanent General Companies, Inc.
Initial Claims Handler III
At a glance
Location: US-AZ-Phoenix Map
Posted: 01/24/2020
Closing: 02/23/2020
Degree: High School
Type: Full-Time
Experience: Not Specified
Permanent General Companies, Inc.
Job description

The General is seeking an experienced personal auto claims adjuster with expertise in coverage and liability investigations to join our company. 

Who We Are

We are one of the fastest growing and most exciting companies in the insurance industry to work for today. We’re proud to say we’ve been in the insurance business for over 50 years.

Because of our rapid rate of expansion, we’re looking for the best talent to help The General® bring quality insurance to people across the country. Ask any of our employees and they’ll tell you that life at The General® is a challenging, fast-paced, exciting experience that offers a competitive total rewards package, healthy work/life balance and an exciting working environment.

You’ll gain crucial insights from your potential coworkers who bring different backgrounds and professional experiences to The General®. You’ll also find there are plenty of opportunities for advancement, if you’ve got the ambition. The work culture at The General® is one that celebrates diversity, team spirit, and good old-fashioned hard work.


What You’ll Do

Reporting to one of the Property Damage Claims Supervisors, you will be assigned to a team of adjusters and be responsible for investigating and settling vehicle accident claims over the phone and through written correspondence. As the Initial Handler III, you will handle claims that require intense coverage or liability investigations. These claims may involve multiple vehicles, excess property damage exposures and first call injury settlements. You will also serve as a mentor to less experienced adjusters and may assist in their training and development. Responsibilities include:

  • Evaluate and investigate policy coverage, liability and damages in a timely manner while following a set of general claims and statutory guidelines.
  • Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.
  • Conduct thorough investigations including obtaining necessary documents and forms from claimants and insureds; conducting recorded statements.
  • Recognize excess exposures and effectively communicate verbally and in writing to the insured.
  • Recognize potential exposure of injury and the ability to reach a settlement during the first contact.
  • Ensure timely completion of appraisals and determine accident related damages.
  • Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue appropriate payments.
  • Recognize recovery opportunities in regards to subrogation and salvage.

The Team You’ll Join

We are a team of multi-tasking, empathetic and customer oriented adjusters. We have a competitive spirit that drives our attention to detail and agility. We are curious life-long learners. We take pride in our work as we support our customers through unfortunate life events.

Job requirements

Who You Are
You are a team player who thrives on providing excellent Customer Service. You are an effective verbal and written communicator. You have mastered time management, organization, and negotiation. You are proficient when working with a PC and Microsoft Office applications. You are able to identify, investigate, and effectively solve problems. You are comfortable seeking superior guidance when necessary. 

You bring a high school diploma, or higher education. INS or other insurance related courses are a plus. You bring 2+ years of property claims handling experience. 

Initial Claims Handler III