Inside Sales Representative
Responsible for detailing BI Products during a Call with a Target Healthcare Prescriber and documenting the required elements of the Call as detailed in the applicable Business Rules Document into the CRM system.
*Each resource will be hired with specific experience working in the necessary disease state / therapeutic area.
BA/BS degree required
1-3 Years Pharmaceutical/healthcare sales experience, desired
Therapeutic expertise, desired
KNOWLEDGE / SKILLS / ABILITIES:
Strong focus on providing customers with superior product and service.
Excellent verbal, written and interpersonal communication skills.
Strong rapport building skills.
Excellent active listening skills.
Good organizational and planning skills.
Strong selling / closing and marketing skills.
Clear, articulate and grammatically sound speech and professional phone manner.
Must be self-motivated and disciplined.
Strong attention to detail and accuracy in recording/handling client and project information.
Excellent judgment/decision making skills.
Ability to accurately assess individual situations and draw on prior knowledge, experience and problem solving skills in order to come up with successful solutions.
Ability to work independently and as a team member.
Flexibility and ability to handle multiple tasks simultaneously.
Ability to display high-levels of initiative and commitment successfully complete projects and assignments.
Ability to identify critical activities and tasks and adjust priorities to meet client goals and objectives.
Ability to understand the client’s program training in order to support customers in a variety of scenarios.
Ability to overcome obstacles to gain access to key personnel.
Excellent selling/persuasion/presentation skills.
Must be able to deal with people at all levels inside and outside of the company.
Must be proficient with Microsoft Office Suite (Word, Excel, Power Point, Outlook)
Knowledge of Lotus Notes is a plus.
Touchpoint, a Publicis Health Company, provides best-in-class commercialization, clinical, and consulting solutions to life sciences and healthcare companies. Publicis Health and its business units specialize in the sales and promotion of pharmaceutical brands, services, and products through field and inside sales.
When you join Touchpoint, you have the opportunity to work with and learn from leaders in the health care industry. Our commitment to a team-oriented culture and value-based leadership model provides an environment where our employees can work to their full potential. All opportunities with Publicis Health business units offer competitive compensation including a comprehensive medical benefits package, 401-k benefits, and the opportunity to grow with the nation's leader in healthcare sales.
One of our goals is to continuously drive innovation through our people by creating an open, respectful, inclusive and trustworthy work environment. We encourage and support equal employment opportunities for all associates and applicants for employment without regard to race, color, creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. We do not condone or tolerate an atmosphere of intimidation or harassment.
PHrequency, Publicis Health’s full-service contact center, was awarded J.D. Power certification in January 2018 by providing “An Outstanding Customer Service Experience” as an Outsourcer for the Pharmaceutical live phone channel. J.D. Power’s rigorous assessment process grants certification only to organizations dedicated to the highest level of customer satisfaction.
J.D. Power 2017 Certified Contact Center ProgramSM recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.
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