Instructional Design Manager Global Launches and Initiatives
At a glance
Location: US-FL-Melbourne Map
Posted: 03/18/2021
Closing: 04/17/2021
Degree: 4 Year Degree
Type: Full-Time
Experience: At least 6 year(s)
Job description

Expect more than a job.

Our values are the heartbeat of our organization and we live, breathe and play by them every day. Join our team as a Instructional Design Manager, Global Launches and Initiatives nd experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect 

  • Culture of Service - to be treated like you are the customer from day one
  • Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions
  • Respect – a team that is accountable, dependable and gives you their full attention
  • Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others and the organization
  • Career growth and lots of learning opportunities for aspiring minds
  • Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
  • Competitive compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

The Instructional Design (ISD) Manager of Global Launches and Initiatives is responsible for providing strategic guidance and long-term planning, development, and improvement of Percepta’s Content Design/Instructional Design Organization. This includes, but is not limited to, team leadership/management, content design, operational excellence, and continuous improvement. This role would ensure consistent and creative content development across the enterprise, to cultivate global coordination and best practices, managing internal/external client expectations and drive satisfaction. This position will specifically be linked to all global launches.  

This position will also ensure the overall success of the L&D Programs with innovative content and evaluation of all client specific and internal instructional design needs which encompasses new products, uptraining and coaching skills.

Leadership, Communication, and Staff Management 

  • Lead the Instructional Design (ISD) team by providing direction and assisting with the removal of roadblocks. Identify tools to ensure success of all initiatives including team development.
  • Manage the various functions of the department, resources, and reporting at the site level. Facilitate team meetings and utilizes all available resources to drive performance and customer satisfaction.
  • Interview, select, and train department employees.
  • Establish department employee work hours to suit program and site requirements.
  • Establish and maintain instructional designer scorecards. Review monthly with appropriate team members at each level (trainer, supervisor (where organizationally supported).
  • Complete and conduct all direct report’s Annual Performance Reviews.
  • Direct ISD Supervisors to complete and assist with the delivery of teams Annual Performance Reviews.
  • Resolve employee issues (complaints or grievances).
  • Discipline employees as necessary.
  • Develop and monitor performance standards and measurements of the ISD team.
  • Manage Instructional Designers to ensure efficiency of material development in line with Business Owner requirements, process flows, and appropriate deadlines.
  • Conduct audits on employee performance in the areas of productivity, evaluation skill and policy compliance.
  • Provides direct leadership to the team through business processes and practices designed to support employee retention, productivity, profitability, and customer satisfaction.
  • Partner with HR to administer corrective action when needed to ensure compliance with company, site and departmental policies and procedures.

Instructional Design Program Management

  • Be the subject matter expert as it relates to instructional design best practices.  Responsible for staying current on philosophies and new L&D technologies and methodologies to drive continuous improvement.
  • Track and participate in the process of global launches. Identify risks and challenges during the course of a launch.
  • Accomplish organizational goals by accepting ownership for completing new and different requests; exploring opportunities to add value to job accomplishments.
  • Partner with executive and senior leadership to identify instructional design needs.
  • Identify process breakdowns by performing root cause analysis, and to implement solutions that deliver upon customer concern resolution requirements.
  • Single Point of Contact for Operations Management and Business Owners with regards to assigned Programs (Business Units) relating to Instructional Design.
  • Accomplish organizational goals by accepting ownership for completing new and different requests; exploring opportunities to add value to job accomplishments.
  • Provide consultative services to other Percepta global sites and programs as necessary.
  • Serve as Percepta’s primary interface and point-of-contact to Clients for day-to-day operational issues or initiatives related to instructional design.
  • Establish and maintain positive client relationships at all levels.


  • Bachelor’s degree or equivalent work experience.


  • 6 or more years’ of combined experience in Training, Instructional Design, management of multiple level staff, project management, call center experience and relevant work experience 
  • Knowledge of and practical application of Adult Learning Theory and instructional design principles.
  • Training in process improvement or Six Sigma methodology preferred.
  • Possess a sound understanding of positive coaching techniques.
  • Practical application of social media activity, digital and e-learning methodologies, and knowledge management technologies and practices.
  • Ability to design solutions incorporating a variety of learning products.
  • Ability to work with virtual groups.
  • Familiar with call center basics and the technology involved.


  • Possess a high degree of professionalism.
  • Excellent communication, oral, and written skills.
  • Must be computer literate with word processing, spreadsheets, flowcharting applications, project management software and authoring software for web-based development.
  • Proficiency in MS Office applications.
  • Analytical skills to uncover root cause and develop improvement initiatives.
  • Ability to create a supportive and conducive adult learning environment.
  • Must be familiar with Learning Management Systems, systems hierarchy, basic functionality, roles and responsibilities of system basics.
  • Demonstrated decision making skills in high impact environments.
  • Strong project management skills.
  • Excellent time management skills.
  • Must be detail oriented.
  • Knowledge of call center business and/or experience, desired.
  • Experience using e-Learning software such as Captivate, preferred.
  • Knowledge of Adobe Photoshop, Flash, HTML principles, preferred.
  • Background in training/teaching and/or adult learning.
  • Must be able to effectively interact with all internal departments and levels of management. Must represent Percepta professionally with all clients and outside organizations.
  • Ability to prioritize activities in a fast-paced and dynamic environment.
  • Excellent team facilitation and coordination skills with the ability to foster a team spirit.
  • Ability to work effectively in a team oriented, high demand and fast paced environment.
  • Customer focused behavior.
  • Leadership, conflict and negotiation skills.
  • Exemplary standards of integrity, personal work ethic and continuous involvement in self education and development.


  • Proven ability to manage multiple, concurrent programs.
  • Uses diplomacy and discretion in communication.
  • Ability to maintain confidentiality and ability to handle sensitive material.
  • Translates complications into practical solutions.
  • Mobility: willing to travel to sites as needed.

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Instructional Design Manager Global Launches and Initiatives