Quest Diagnostics
Interviewer Ins Risk I - F/T - Lees Summit, MO req28230
At a glance
Location: US-MO-Lee's Summit Map
Posted: 08/02/2019
Closing: 09/01/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Quest Diagnostics
Job description

Full Time Position

Schedule: Monday through Friday, 11:00 am to 8:00 pm

Look for more than answers. Patients and Physicians rely on our
diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you
can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people. 

Basic Purpose:
The primary purpose of this position is to complete life insurance applications through inbound and outbound telephone calls placed to applicants who have already applied for life insurance. This job is NOT a sales job.  This position requires attention to detail and the ability to type responses based upon scripted questions.
As a Call Center Customer Service Representative, you'll:
Work in our call center, wear a headset, and talk to insurance applicants over the phone.
Complete life insurance applications by placing outbound and receiving inbound telephone calls.
These interviews will include gathering medical, financial, occupational, and avocation histories. 
Use your Customer Service skills while providing peace of mind to our customers.
Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities.
The more you invest in your career, the more it gives back to you.

DUTIES and  RESPONSIBILITIES: The major functions of the position 
Complete life insurance applications by placing outbound and receiving inbound telephone calls.
Leaves messages for return calls or completes interviews with life insurance applicants.
These interviews will include gathering medical, financial, and occupational histories.
Read scripted questions and type answers verbatim.
Reviews and edits information collected during the interview for quality assurance purposes.
Use professionalism, courtesy, empathy, and customer service savvy to ensure all applicable information is gathered.
Must be able to maneuver through multiple script components and Internet
Required to meet and maintain production and quality standards.
Observe all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.
Other duties as assigned.

 Supervision Exercised: 
This position has no supervisory responsibilities.

Education Preferred: High School Diploma or Equivalent required.
No previous call center experience is necessary
Background in medical terminology, life insurance industry preferred
 Other: Minimum Skills Required
Type 30 wpm
Ability to articulate medical terminology and speak clearly
Accurate, detail oriented
Ability to be empathetic
Read and Type verbatim
Good work attendance record 
Good Organizational skills
Computer proficient

Interviewer Ins Risk I - F/T - Lees Summit, MO req28230