PenFed Credit Union
Lead Analyst, Real Estate Quality Assurance
At a glance
Location: US-TX-San Antonio Map
Posted: 09/02/2019
Closing: 10/01/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
PenFed Credit Union
Job description

Lead Analyst, Real Estate Quality Assurance


PenFed Credit Union is hiring a Lead Analyst, Real Estate Quality Assurance in San Antonio, Texas. The primary purpose of this job is to perform quality assurance reviews for mortgage loans by sampling loans in processing to verify that loan documents meet PenFed, regulatory and investor quality standards and requirements. The Senior Analyst will also assist in the design of QA testing questions and plans, as well as support the fulfillment operations in remediating loan deficits identified pre-closing. The Senior Analyst will work with the Assistant Manager to provide training on new reviews, and ensure quality and integrity of the Quality Assurance Department.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

  • Perform documentation review of 1st and 2nd Trust real estate loans prior to closing, to determine that loan was originated within PenFed policy, NCUA, and CFPB regulations. Verify that required documents are present or have been completed as required. Validate that system completion adheres to policy.
  • Cure defective loans identified pre-closing, based on a knowledge of all compliance and credit underwriting knowledge required.
  • Maintain a current knowledge of relevant internal policies and procedures, as well as external (federal and state) regulations concerning real-estate related lending.
  • Assist with the development and implementation of QA testing strategy, such as focus areas for QA, testing methodology, test standards, and frequency of testing (e.g., random and targeted testing on an as-needed basis).
  • Assist with the development of in-line controls to decrease the incidence of non-compliance.
  • Develop QA reporting for use by business, risk, and management functions.
  • Participate in related special projects.
  • Provide training to Quality Assurance Analysts for new reviews
  • Reviews quality of completed reviews to ensure accuracy.
  • Provide feedback to manager to allow for coaching and improvement.

*This role is responsible for ensuring business continuity.*

Education and Experience

 Equivalent combination of education and experience is considered.

  • Bachelor’s Degree in a related field required.
  • Minimum of three (3) years’ experience in banking or credit union operations that provides a working knowledge of products, services, systems, operational policies and procedures, and regulatory compliance issues is required.
  • Experience with real estate loans (origination, processing, closing and funding) is required.
  • Familiarity with lending and credit laws and regulations, including but not limited to RESPA, Fair Credit Reporting, Regulations B, C, E and Z, Home Mortgage Disclosure Act (HMDA) Truth in Savings and the SAFE act is preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*


Ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 1.8 million members and over $25 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico, Okinawa, and Portugal. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-341-6572.

Lead Analyst, Real Estate Quality Assurance