Lead IT Infrastructure Support Operations
At a glance
Location: US-TX-Houston Map
Posted: 05/15/2021
Closing: 06/14/2021
Degree: 2 Year Degree
Type: Contractor
Experience: 5 to 9 years
Job description
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 
– Operational Manager – Position Open in Houston –  Lead IT Infrastructure Support Operations for a standalone business unit.
Responsibilities will include but not be limited to:
  • Focal point for Infrastructure Support model including "Connect to Operations” taking direction from Operational Manager as needed
  • Drive Procedural adherence to documented Incident Management, Change Management, Problem Management, Request Fulfillment process and procedures
  • Facilitate procedural adherence with peer Global Service Center, Application, and End User services teams regionally
  • Facilitate issues with support model after go-live involving people, process, and tools
  • Involved in all escalations within the scope of delivery
  • Periodic review with clients, trend analysis, Service Level Reporting
  • Assist Operations Manager with Infrastructure Services Vendor Management
  • Mentoring and motivating the Team for better performances
  • Acts as an expert providing direction and guidance to procedural improvements
  • Lead projects such as continuous improvements and technology refresh
  • Be the focal point for change management for the change of technologies
  • Ability to work with Vendors to complete tasks
  • ITIL Foundation & Operations Certified
  • Proficiency with IT Service Management principals
  • Proficiency with Asset Management and CMDB concepts
  • Proficiency with Content Management Tools
  • Advanced proficiency in MS Excel and proficient in the rest of the Microsoft Office suite
  • Proficiency in Project Management
  • Ability to build and cultivate professional relationships across the IT and business teams
  • General understanding of IT technologies such as but not limited to Network (WAN / LAN), Security, System Engineering, Storage, Backup
  • Must be able to deal with ambiguity
  • Excellent time management skill and ability to handle competing priorities
  • Proficient in the following competencies:
    • High energy
    • Analytical thinking
    • Effective collaboration & facilitation
    • Planning & organizing
    • Drive for results
    • Excellent communication skills; written and oral
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
Lead IT Infrastructure Support Operations