The Home Loan Specialist I is an entry level role supporting various Channels. The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels.
Performing routine data entry and validation tasks
Initiating third party orders (title, appraisal, hazard, flood cert, credit, etc.)
Reviewing and validating loan documents
Handling routine calls, emails and/or chat responses
Assigning and distributing work loads
Monitoring work queues and intervening as needed
Interacting with multiple departments to expedite processing and/or issue resolution
Performing other related duties as required and assigned
Demonstrating behaviors which are aligned with the organization's desired culture and values.
Must be a team player with strong attention to detail and able to work independently
Proven track record at delivering timely and accurate information in a fast-paced environment
Excellent critical thinking, problem solving, mathematical skills and sound judgment
Effective time management skills to deliver work on time
Capable communicator, written and oral
Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
Financial Services and, if possible, mortgage industry experience preferred
General understanding of applicable Federal, State and Local regulations
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.