Colonial Savings
Loan Servicing Training Manager
At a glance
Location: US-TX-Fort Worth Map
Posted: 11/12/2019
Closing: 12/11/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Colonial Savings
Job description

The Loan Servicing Training Manager will prepare, facilitate, monitor, evaluate and document training activities within the Servicing department.

Responsibilities include:

  • Assess training needs for new and existing employees
  • Identify internal and external training programs to address competency gaps
  • Partner with the line of business regarding employee training needs
  • Organize, develop or source training programs to meet specific training needs
  • Liaise with subject matter experts regarding instructional design
  • Develop training aids such as manuals and handbooks
  • Inform employees about training options
  • Map out training plans for individual employees
  • Present training programs using recognized training techniques and tools
  • Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching
  • Design and apply assessment tools to measure training effectiveness
  • Track and report on training outcomes
  • Provide feedback to program participants and management
  • Evaluate and make recommendations on training material and methodology
  • Maintain employee training records
  • Handle logistics for training activities including venues and equipment
  • Establish and maintain relationships with external training suppliers
  • Coordinate off-site training activities for employees
  • Keep current on training design and methodology
  • Various duties as assigned


  • 3+ years of training experience
  • 2+ years of mortgage Loan Servicing experience
  • Excellent communication skills with the ability to relay necessary information clearly and concisely
  • Experience with Sagent LoanServ a plus
  • Exceptional leadership and motivational skills
  • Strong data gathering and analysis ability with strong attention to detail
  • Problem analysis and problem solving
  • Must exercise excellent judgment
  • Very strong presentation and speaking ability
  • Facilitation and coaching skills
  • Strong planning and organizing skills
  • Adaptable
  • Team player mentality
  • Superior customer service skills
  • Participate in company functions designed to inform, and train associates
  • Advanced organizational skills including the ability to plan work activities and stay on task
  • Ability to meet stringent deadlines
  • Ability to handle multiple tasks simultaneously
  • Proficient in Word, Excel, and PowerPoint

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer


Member FDIC | Equal Housing Lender | NMLS ID 401285

Loan Servicing Training Manager