Ultimate Staffing is seeking candidates who excel in customer relations and customer satisfaction for a DIRECT HIRE position in a luxury auto manufacturing call center in Providence, RI! This is a WFH or On-site position. MUST HAVE ROUTER AND 100 MBPS DOWNLOAD SPEED FOR WFH.
The Right Candidate will have:
Prior experience providing excellent customer service
Exceptional written and verbal communication skills
Professional appearance and work ethic
Excellent attendance with a steady work history
Basic MS Office knowledge; computer software and internet proficiency
Have prior automotive experience (Highly desired, but not required)
Comfortable with technology, willingness to learn
Strong active listening skills
Manage inbound phone calls (with a smile)
Respond to basic trouble shooting questions and provide solutions
Help obtain and maintain high customer satisfaction scores
Document each call using client systems
Provide exceptional customer service to both internal and external customers
This position requires candidates that can adapt easily and work in a fast-paced environment. Attendance and reliability are an absolute requirement!
What we are looking for:
1+ years of customer service experience (Call Center experience helpful, but not required)
Excellent business phone etiquette and computer skills are required
Professional appearance and communication skills
Open and flexible schedule. Available to work shifts ranging from 8:00 am - 8:00 pm. Must be available to work on Saturdays.
History of success and tenure in previous work experience
The ability to capture and enter complete and concise documentation
Ability to ask pertinent questions and demonstrate empathy
The ability to solve complex problems and provide solutions
A benefit package including medical, dental and vision
Sundays & Holidays off
$15.00 hourly rate
Annual reviews/merit increases
ALL OFFERS OF EMPLOYMENT WILL BE CONTINGENT UPON A SUCCESSFUL CRIMINAL BACKGROUND CHECK .
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.