Would you like to make an impact by working at the heart of the second largest transit system in America? Do you possess the necessary skills to continuously drive improvement in an organization that affects millions of people every year? Are you a safety concious person with the ability to work in a fast-paced, communications heavy and safety-foucused environment?
The Washington Metropolitan Area Transit Authority (WMATA) is seeking talented Maintenance Controller candidates. Maintenance Controllers uphold the Rail Operations Control Center (ROCC) values of safety, trust, and accountablility to support its vision to become a world-class, safety-driven control center and best place to work.
WMATA is a safety-first organization and is committed to improving our customer experience. Maintenance Controllers are responsible for managing the flow of maintenance information between the Rail Operations Control Center and wayside employees. Maintenance Controllers ensure a smooth and accurate interface between field employees, emergency responders and outside entities.
The ideal candidate will manage the documentation of infrastructure asset failures, coordinate and facilitate compliance with track outages, and compile incident data into comprehensive daily summary reports.
We are looking for individuals who value safety and integrity above all else. Successful candidates will have superior interpersonal, technical, analytical, and multi-tasking skills. This role is hugely rewarding and central to the safe and reliable running of the DC region's transit system.
- High School Diploma or GED
- Five (5) years of progressively responsible experience in the installation, testing, operations, and maintenance of primary and secondary circuits and related power substation equipment, including communications-electronics and electro-mechanical train control equipment.
- Training and/or certification in electronics, civil engineering, mechanics, physics, mathematics, or related vocational fields.
- Bachelor's Degree in a relevant field, i.e. in electronics, civil engineering, mechanics, physics, mathematics, or related vocational fields.
- Experience working in an administrative or coordination function, managing large amounts of information while providing high quality service to colleagues or customers
Ability to complete satisfactorily the medical examination for this job. Incumbent must be able to perform the essential functions of this job either with or without reasonable accommodation(s).
Mission Essential Designation
In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.
The Maintenance Controller upholds the ROCC's values of safety, trust, and accountability to support the department's vision to become a world-class, safety-driven control center and the best place to work at Metro. The Maintenance Controller is responsible for managing the flow of maintenance information between the Rail Operations Control Center and wayside employees. The incumbent ensures a smooth and accurate interface between field employees, emergency responders and outside entities. This position also ensures that work scope goes according to plan. This position manages the documentation of infrastructure asset failures, coordinates and facilitates compliance with track outages, and compiles incident data into comprehensive daily summary reports.
Railroad Maintenance Management
- Oversees and the execution of maintenance actions within prescribed scope and operating considerations in collaboration with MOC, ROC, ROIC colleagues, and maintenance departments to provide immediate, coordinated and scheduled maintenance response.
- Assists field personnel and other departments with technical expertise, including diagnosing and troubleshooting of system issues, and handling service changes and system modifications. Aids wayside personnel with trouble diagnosis and focuses mitigation response.
- Assesses factors, conditions, and delays affecting planned and emergency maintenance activities, responding appropriately when these change and keeps all interested and involved parties informed of matters requiring their attention.
- Actively contributes and tracks service affecting mitigation plans.
- Develops solutions to emergency, scheduled and system disruption problems to aid in continuity of service planning.
- Coordinates with MOC and ROIC to effectively manage the Right of Way and efficiently relay information. Communicates information concisely with internal and external stakeholders and provides timely updates on an as needed basis.
- Monitors, Directs, Coordinates, and Dispatches all RIME, PLNT and TRST corrective maintenance activities and alarms that are service affecting, including issuing of work orders and executing red tags for power de-energization and power restoration.
- Acts as a liaison between RIME, TRPM, CMNT, PLNT, TRST, ROIC and ROC to maintain single point of contact and clear communication with responding departments.
- Accurately records all events and prepares a detailed report of all unusual incidents/occurrence as defined by OCC Management.
- Clearly records incidents/occurrence as defined by OCC management and uses the ROCC's maintenance database (Maximo) to manage reports to maintain asset tracking, reliability and audit records.
- Maintains and documents all maintenance correspondence regarding both wayside and system incidents.
ROCC Administrative Duties
- Supports and receives direction from Assistant Superintendent of MOC and may be asked to perform a subset of Assistant Superintendent responsibilities as operational requirements demand.
- Supports and executes maintenance related directives and SOP's.
- May participate in and lead on-the-job training program activities as required.
- Significantly aids in office skill transfer and desk specific leadership.
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
- Skills and/or behavioral assessment
- Personal interview
- Verification of education and experience (including certifications and licenses)
- Criminal Background Check (a criminal conviction is not an automatic bar to employment)
- Medical examination including a drug and alcohol screening (for safety sensitive positions)
- Review of a current motor vehicle report
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.