Diagnostic Laboratory of Oklahoma at IBMC - 2 PM-10:30PM depending on shift scheduled/ Rotating Weekends
Main Duties: Troubleshoots both complex medical, technical and routine requests. Receives, resolves and follows-up with the most complex customer issues that cannot be resolved immediately. Acts as liaison between field sales force and laboratory operations and client incident tracking. Responsible for managing customer relationships of assigned accounts to ensure that they receive high quality service, including prospective monitoring of key and/or at-risk accounts.
Required Knowledge: A solid understanding of basic laboratory testing is required for this position. The successful candidate must possess good computer skills and be able to adapt to working in multiple computer systems. Must have knowledge of QC and QA as well as knowledge of all areas of the laboratory.
Required Experience: Previous hospital laboratory experience will be considered a plus but is not required. Should possess base knowledge associated with testing within all areas of the clinical lab, excluding Blood Bank. A successful candidate should possess or be eligible for national certification as an MT / MLT from a recognized organization (ASCP or AMT).
Special Requirement: Ability to maintain a professional, courteous and pleasant attitude in times of heavy workload and stress. Teamwork with fellow employees is a must. Keyboard skills are important. Good customer skills, professional appearance and a positive attitude are required. May have to work overtime occasionally. Work rotating weekends, Occasional Night Shift and some holidays. Weekend start times may vary slightly.
Quest Diagnostics JOB RESPONSIBILITIES:
1. Follow the laboratory's procedures for specimen handling and processing, test analyses, reporting and maintaining records of patient test result;
2. Maintain records that demonstrate that proficiency testing samples are tested in the same manner as patient specimens;
3. Analyze specimens using approved testing procedures (see department SOPs).
4. Review and release test results.
5. Follow CLIA, HIPAA, OSHA, and safety guidelines as described in their respective guidelines.
6. Adhere to the laboratory's quality control policies, document all quality control activities, instrument and procedural calibrations and all maintenance performed;
7. Follow the laboratory's established policies and procedures whenever test systems are not within the laboratory's established acceptable levels of performance.
8. Identify problems that may adversely affect test performance or reporting of test results, correct the problems encountered or immediately notify the senior technologist or supervisor.
9. Document all corrective actions taken when test systems deviate from the laboratory's established performance specifications.
10. Follow department's procedure in reporting STATS or Critical results to clients.
11. If applicable, answer questions from customers or other lab personnel.
12. Maintain complete records of all testing performed on-site.
13. Maintain general appearance of the department.
14. Make sure reagents/test kits have received dates, expiration dates, and if applicable opened dates. 15. Review/train on new procedures.
16. Attend monthly department and any additional training/educational meetings.
17. Participate in all applicable safety training sessions. Know the location and contents of the safety manual. Know the location/use of all applicable safety equipment.
18. If needed, participate in government or regulatory agency inspections.
19. Perform other duties as directed by supervisor.
BS in Medical Technology preferred; or BS/BA in Chemistry or Biology, or Associates degree in a Laboratory Science or Medical Technology, or Previously qualified as a Technologist under 42 CFR 493. 1433 published in March 14, 1990. Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation). United States educated candidates must provide a detailed original transcript.
1 year Clinical experience (high complexity testing) preferred. Minimum of 1 year of clinical laboratory experience in highly complex testing for those with BS/BA in Chemistry or Biology.
1. Must have the ability to establish work priorities and handle several procedures simultaneously.
2. Must interact with other departments.
3. Contact with clients may be required, good customer service skills are important.
4. Must protect patient confidentiality at all times.
Key Word Search
• MT/CLS – Microbiology: Microbiology, Microbiologist, Molecular Microbiology, Bacteriology, Mycology, Phycology, Virology, Public Microbiologist
• MT/CLS – Hematology: Hematology, Hematologist , Hematological, Hemoglobin, Blood Bank, Coagulation, CBC (Complete Blood Count)
• MT/CLS – Immunochemistry: Immunochemistry, Immunochemist, Immunochemical, Assay Validation - ELISA (Enzyme-Linked Immunosorbent Assay), Immunology, Chemistry, Chemoimmunology
• MT/CLS – Chemistry: Chemistry, Chemoimmunology , Immunochemistry, Immunoassays, electrochemistry, Chemical Science
• MT/CLS – Toxicology or PDM – Toxicology, Pain, Pain Management, Pain Monitoring, LCMS, mass spectrometry, LCMSMS