Ultimate
Medical CSR Representative
At a glance
Location: US-FL-Jupiter Map
Posted: 04/16/2021
Closing: 05/15/2021
Degree: Not Specified
Type: Contractor
Experience: Not Specified
Ultimate
Job description
Primary Responsibilities

Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs

Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed

Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools

Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Medical CSR Representative