Job Duties and Responsibilities:
Schedule appointments for patients for busy pediatric office.
Receives inbound calls, schedule appointments, update patient demographics, and send the info to the physician, etc.
Obtain and enter accurate demographic information into medical software (address, telephone number, name of insurance or self-pay status).
Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
Answer questions and offer other information, as requested, to provide patient-focused
Make reminder calls as requested.
Make calls to reschedule appointments when necessary.
* Ability to handle confidential and sensitive information.
* Ability to communicate effectively on high volume of calls.
* Ability to demonstrate good customer service over the phone.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.