Multiple Member Advocate openings!
Location: Remote/ need to be central to Quincy, MA
Base Salary: =$45,000
Job Title: Member Advocate
Variable Shifts: 8-4 PM, 9-5 pm, 10-6 pm, 11-7 pm or 12-8 pm
Job Summary/MEMBER ADVOCATE
The primary goal of the Member Advocate is to conduct phone outreach to members in order to establish eligibility for Social Security benefits (SSI/SSDI). Work in close collaboration with members and MCO plans to identify potential qualifying circumstances to enroll the members into disability entitlement programs. Interview members to understand the implications and complexities of their medical state and its impact on their ability to function. Act as a liaison between members, Social Security Administration and/or other organizations to ensure the application is processed promptly and effectively. Determine eligibility, assist in completion of appropriate applications, and serve as an advocate.
Essential Functions & Responsibilities
Interview and screen members via phone to determine eligibility.
Educate members and his/her family on various social security programs and the importance of
utilizing the programs.
Identify appropriate social security entitlement programs for members and facilitate enrollment
Help members identify and obtain necessary resources.
Interact with members, MCO plans, attorneys, physicians and family members directly either orally
or in written correspondence to acquire necessary information to complete the application process.
Document cases including assessment and member's consent to obtain assistance and release
Associate's Degree in related field or equivalent combination of education and experience,
At least 3 years of call/contact center experience, handling high volume inbound and outbound
Excellent interpersonal skills and phone manner.
Bilingual (English/Spanish/Portuguese/Vietnamese/Chinese/Russian), preferred.
Strong analytical and decision-making skills.
Self-motivated, responsible, and accountable. Identifies own learning needs and seeks appropriate
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.