Multiple Member Liaison/Advocate openings!
Location: Remote/ need to be central to Quincy, MA
Base Salary: (Member Liaison)=$42,000
Job Title: Member Liaison/Advocate
Variable Shifts: 8-4 PM, 9-5 pm, 10-6 pm, 11-7 pm or 12-8 pm
Job Summary/ MEMBER LIAISON
The primary goal of the Member Liaison is to eﬃciently and eﬀectively manage the follow-up process of our Social Security applications and ensure we have collected the corresponding information/documentation to receive an approval on the applications submitted. Responsible for all member and government agency outreach activities that will drive an open application to a positive outcome (approval). Responsibilities include, but are not limited to:
Essential Functions & Responsibilities
Accountable for managing an entire caseload of pending applications to be processed and monitored daily.
Maintain working relationships with and act as a liaison for members with government agencies and other entities.
Responsible for all member and government agency outreach activities that will drive an open application to a positive outcome (approval). These activities primarily include member and government agency calls and letters to complete outstanding veriﬁcations.
Maintain working relationships with government agencies and act as a liaison for members. Responsible for following up with government agencies to obtain application status information and advocate for the expedition of a ﬁnal decision.
4-year degree in related ﬁeld or equivalent combination of education and experience. Bilingual (English/Spanish), preferred.
At least 1 year of previous experience in a customer service/call center role, strongly preferred. At least 1 year of previous experience in a healthcare setting, strongly preferred.
Familiarity with medical terminology, preferred. Previous experience with health insurance, preferred.
Planning and organizational skills necessary to coordinate workload around multiple assignments and clients.
Excellent written and verbal communication skills, articulate with active listening. Ability to handle a high volume of calls in outreach eﬀorts.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.