Buy Buy BABY
- Merchandise Supervisor
At a glance
Location: US-NJ-Totowa Map
Posted: 09/12/2018
Closing: 10/11/2018
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description
buybuyBABY is seeking passionate, energized, customer service focused people who thrive on a fast pace, enjoy working in a team environment, and take pride in making every customer experience remarkable.

buybuyBABY offers: Flexible Hours that work around your busy life, Employee Discounts across all Bed Bath and Beyond brands, and a comprehensive training program that is a recipe for your success!

This Supervisor will oversee and direct activities in an assigned area of the store-Gear, Furniture or Basics. In this role you will work in conjunction with the store team to ensure proper product presentation while driving sales results by ensuring a high level of customer service in a safe work environment.

Key Responsibilities:
• Lead a merchandise department within the store by demonstrating advanced product knowledge and leading merchandise responsibilities (for example, restocking, organization and display, price changes)
• Promptly and politely responds to customer inquiries and requests for support
• Provide advanced knowledge of merchandise to customers, explaining features and differences between merchandise and providing purchasing advice to customers
• Provide coaching and training to associates on team and throughout the store as needed
• Execute activities related to store initiatives to offer customers additional products and services related to merchandise category (e.g., special sale items, credit card applications)
• Interview all prospective candidates and trains and develops the associates within their department
• Manage associate’s performance, annual review and progression within job catalog
• Assigns tasks and monitor schedule/breaks for the associates within their department
• Assists associate to provide increased service to customers in response to specific needs and requests
• Troubleshoot and provide solutions for customer complaints, escalating to management when necessary
• Perform additional duties as required including, but not limited to, stocking, freight processing, price changes and cart retrieval
• Perform Leader On Duty responsibilities as needed

Education/Experience/Qualifications:
• High School diploma or equivalent
• 5-6 years of retail experience desired
• Effective communication and customer service skills
• Readily adjusts schedule, tasks, and priorities when necessary to meet business needs

Merchandise Supervisor