PenFed Credit Union
- Mortgage Servicing Analyst
At a glance
Location: US-TX-San Antonio Map
Posted: 01/01/2022
Closing: 01/31/2022
Degree: Not Specified
Type: Full-Time
Experience: At least 5 year(s)
Job description

Join one of the nation's fastest-growing mortgage teams. At Penfed, our people are our greatest advantage. As we grow rapidly, we want to hire the industry’s leading talent. If you are up for the challenge, you belong here.


PenFed is hiring a Senior Escrow Analyst (Remote) at one of the following locations: San Antonio, Texas; Charlotte, North Carolina; Jacksonville, Florida; Frisco, Texas; Dallas, Texas and Phoenix, Arizona.  The Senior Escrow Analyst position will exhibit outstanding mastery of working cross functionally to manage and deliver measurable business outcomes across PenFed’s Home Loans business.  Successful candidates must assess/mitigate risks, provide timely and relevant reporting to management, and ensure quality delivery across multiple projects. This position will work with business stakeholder and subject matter experts to elicit success criteria, document user requirements, and validate testing needs. 


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

  • Act as liaison between the business units, technical staff, and 3rd party vendors.

  • Defining/Reviewing business requirements to capture business area needs and guide new change initiatives. Facilitate resolution of obstacles that emerge along the way to drive projects forward.

  • Working, in partnership, with internal and external partners, including close partnership with IT and with external vendors and partners.

  • Assist in the evaluation of business requirements for translation into system requirements in consideration of business need and existing technology infrastructure.

  • Accountability for capturing action items, issues, and risks associated with assigned projects. Follow up on items with appropriate parties to ensure their resolution and/or advance issues in a timely fashion.

  • Analyzing new mortgage industry products, including new offerings in up and downstream systems, assess impacts on existing applications.

  • Support the implementation and post-implementation of business process changes in production. Gain department functional knowledge as it relates to business processes to capitalize on system enhancements designed to improve workflow.

  • Work multiple projects concurrently and shift priorities as required to meet business requirements, deadlines and departmental goals and objectives.

  • Perform root cause analysis providing recommendations and solutions that can be quickly implemented to correct the problem.

  • Organized, excellent communication skills (written and verbal), results oriented, and professional demeanor.

*This role is responsible for ensuring business continuity.*


Equivalent combination of education and experience is considered.

  • Minimum of five (5) years of related experience in mortgage primary market projects with preferred experience in: Mortgage, Home Equity, and/or correspondent business channels
  • Primary Mortgage market experience business analysis or system analysis.
  • Prior working experience with mortgage LOS platforms is preferred (Encompass or similar)
  • Prior working experience with Mortgage POS platforms is preferred (Tavant or similar)
  • Intermediate to advanced knowledge of Tableau, MS Visio, MS Excel, data analysis, and SharePoint
  • Lean Six Sigma and other process improvement experience preferred

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*



Ability to travel to various worksites and be on-call is required.


Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.


We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.


Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.


PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.


Mortgage Servicing Analyst