Florida Detroit Diesel-Allison
Parts Specialist
At a glance
Location: US-FL-Orlando Map
Posted: 10/17/2020
Closing: 11/16/2020
Degree: High School
Type: Full-Time
Experience: At least 2 year(s)
Florida Detroit Diesel-Allison
Job description

We are a Stewart & Stevenson company. Our unique line-up of products and services means that you’ll get exposure to a broad range of industries including oil & gas, power generation, construction, transportation, marine, mining and agriculture. With more than 1300 employees in 64 locations in the U.S. and abroad, our small, customer-focused teams share a common commitment to the quality and value of service.  


POSITION SUMMARY
Sell spare and replacement parts and equipment to external customers in parts store or internal customers in repair shop.


ESSENTIAL FUNCTIONS
* Read online catalogs and use the enterprise resource planning (ERP) software in order to determine replacement part stock numbers and prices.
* Determine replacement parts required, according to inspections of old parts, customer requests or customers' descriptions of malfunctions.
* Receive and fill telephone orders for parts.
* Fill parts store and repair shop customer orders from stock.
* Prepare sales slips or sales contracts.
* Add sale to work order for invoicing.
* Receive payment or obtain credit authorization.
* Take inventory of stock.
* Advise external or internal customers on substitution or modification of parts when identical replacements are not available.
* Examine returned parts for defects, and exchange defective parts or refund money.
* Mark and store parts in stockrooms according to prearranged systems.
* Discuss use and features of various parts, based on knowledge of machines or equipment.
* Demonstrate equipment to customers and explain functioning of equipment.
* Place new merchandise on display.
* Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
* Calculate and provide sales quotes to customers on orders.
* Achieve sales goals and forecasts, as established by the department.
* Handle customer problems, issues or complaints.
* Educate customers on other products or services that may meet their needs, and persuade external customers to purchase such products or services.

Job requirements

QUALIFICATIONS
High School Diploma or General Education Degree (GED) and two to four years related experience required.
* Ability to perform work accurately and thoroughly.
* Ability to communicate in writing clearly and concisely.
* Ability to communicate effectively with others using the spoken word.
* Ability to take care of the customers’ needs while following company procedures.


SKILLS & ABILITIES

Computer Skills
Proficient in Microsoft Office applications (Word, Excel, Outlook).

Oracle experience preferred.


Certificates & Licenses N/A


Other Requirements
Prior sales and customer service/support training and experience preferred.

Prior experience in a retail environment preferred.

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Parts Specialist