Brandywine Hospital
Patient Service Representative
At a glance
Location: US-PA-Coatesville Map
Posted: 02/14/2020
Closing: 03/13/2020
Degree: High School
Type: Full-Time
Experience: At least 1 year(s)
Brandywine Hospital
Job description

About the Organization

Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Together, our six hospitals and other entities provide a full range of medical care from prevention, screenings & education; to the latest clinical services and surgeries available; to rehabilitation. We also offer wellness programs & public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.

With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. We also operate Reading Hospital Rehabilitation at Wyomissing & Reading Hospital School of Health Sciences, & we have a comprehensive physician network.

Collaboration across Tower Health enables our hospitals, providers, leadership & staff to leverage best practices across the health system. Our hospitals have received national recognition for advanced care in areas such as neurosurgery and stroke, cardiac & vascular surgery, trauma, hematology & oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers & inpatient facilities in the region.

At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health’s commitment to Advancing Health, Transforming Lives.



Responsibilities

The Patient Services Representative is responsible for:

  • Patient registration
  • Scheduling
  • Customer service
  • Clerical support
  • Accepting, recording and verifying insurance information
  • Processing preauthorization requests
  • Collecting copays and account balance payments
  • Scanning documents into EMR and other administrative tasks related to the efficient operations of the department
  • Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians is carried out in a friendly, courteous, helpful and considerate manner
  • The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned


Qualifications

Education Requirements
*High School Diploma or GED (Required)
2 year / Associate Degree (Preferred)

Certification and Licensure Requirements
BLS Certification (may be Preferred or Required based on departmental needs)
CPR Certification (may be Preferred or Required based on departmental needs)

Experience and Skills
1 or more years of experience using an electronic medical record and billing system (Preferred)
1 or more years of experience working in a related field or position (Preferred)

Required Skills:

  • Excellent communications skills
  • Excellent interpersonal skills
  • Excellent customer service skills
  • Strong clerical skills
  • Strong knowledge of Microsoft Excel, Outlook, PowerPoint and Word;
  • Strong computer navigation skills
  • Ability to type proficiently
  • Ability to utilize multi-line telephone systems,
  • Ability to multi-task
  • Work under stress
  • Work independently and accomplish daily activities with little supervision
  • Organized and detail oriented
Patient Service Representative