Performance Improvement Coach
At a glance
Location: US-PA-King of Prussia Map
Posted: 08/16/2019
Closing: 09/15/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description

The Performance Improvement Coach responsibilities include but are not limited to: driving productivity to ensure that Account Management & Sales Representatives consistently meets/exceeds sales objectives. Other responsibilities include training, coaching, evaluating the sales team and working with sales managers on administering corrective action when necessary. 

Candidate must also possess great leadership, coaching, motivational, training and teaching skills. In addition, individual must have excellent oral, written and interpersonal communication skills. Applicant must also possess great analytical and problem-solving skills. Strong leadership and motivational skills with a proven track record to drive productivity and foster an environment that facilitates excellence in sales and customer service. Highly developed written and oral communication skills. Outstanding time management and organizational skills. Ability to multitask and flexibility with work hours and changing job demands is required. 

Additional Responsibilities:
• Responsible for monitoring sales teams, processes, compliance, and developing/designing improvements.  
• Observe, evaluate and provide coaching to sales representatives, sale team leads, and sales managers on defined quality and performance metrics.
• Calibrate scoring and coaching with all Sales Managers as required.
• Provide constructive feedback and reporting metrics to the management team regarding areas for improvement with overall processes as well as individual rep development.
• Create and Facilitate training sessions, as needed, for the call center on topics related to quality objectives, soft skills and technical expertise.
• Engage other internal departments and develop procedures and processes when needed to ensure customer’s questions/issues are resolved in a timely manner.
• Proactively remain engaged in sales processes and procedures and look for opportunities during the QA process to improve and better align processes and procedures with business objectives.
• Other duties as assigned.

Required Skills/Competencies:

• Customer Relationship management skills including demonstrated ability to display a strong customer service orientation 
• Well organized self- starter, with a high level of attention to detail
• Excellent interpersonal skills
• 2-5 years of sales of network communication and/or managed IT services experience 
• Working knowledge of Microsoft Office suite (word, excel, power point, etc.) 
• Experience with sales force automation systems preferred 

Key Competencies as it related to the Performance Improvement Coach:
Interpersonal Skills - The PIC must be able to effectively build and maintain both internal and external customer relationships. The individual will foster a positive relationship within the organization and demonstrate the Windstream Business Values and Brand at all times.
Industry Knowledge - Must possess a high level of knowledge/training in Windstream products and have the ability to provide analysis of how we differentiate from the competition. Participate and successfully complete in all necessary trainings.
Collaboration- The PIC will network throughout the organization to pull in appropriate resources to address the sales teams needs and develop metrics and training across the entire CLEC Direct Sales organization

Job Category: Sales

EEO Statement:
Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to: race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.
Performance Improvement Coach