Cardinal Health
Pharmacy Technician, Individualized Care Coordinator
At a glance
Location: US-TN-Nashville Map
Posted: 06/21/2020
Closing: 07/20/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Cardinal Health
Job description

What Individualized Care contributes to Cardinal Health

MMS Solutions, a division of Cardinal Health, is a specialty pharmacy serving nephrology physician offices and clinics. Located in Nashville, Tennessee, MMS Solutions is a full-service closed door specialty pharmacy dedicated in dispensing renal-specific medications, nutritionals and ancillary supply orders directly to the patient's homes. Responsible for providing effective customer care to our nephrology base customers, our dedicated team must possess excellent communication skills, be detail oriented and reliable as well as proficiency in computers.

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems


  • Effectively manage moderate to high call volume.
  • Communicate effectively with patients, care-givers and clinicians in a pleasant and professional manner.
  • Detail oriented.
  • Input patient data into the pharmacy information management system.
  • Resolve patient/customer inquiries with the most effective response.
  • Contact patients and clinicians to schedule refills.
  • Assist patients who have high prescription coverage with co-pay and patient assistance programs.
  • Display professional approach with team members at all times.
  • Contributes to team effort by accomplishing related results as needed.
  • Maintains knowledge of and abides by all HIPAA, Board of Pharmacy, and applicable federal and state regulations.


  • Candidate must be a Certified Pharmacy Tech with call center experience. 
  • Two-years of college experience preferred. 
  • Must demonstrate effective verbal and written communications, with a desire to provide superior phone customer service. 
  • Candidate needs to demonstrate initiative, time management, organizational skills, a professional demeanor and positive attitude. 
  • Must be willing to take on additional duties when needed. 
  • Responsible and willing to function as a cooperative team member. 
  • Must have a working knowledge of Microsoft Office Suite as well as the ability to learn competencies in pharmacy information system.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Pharmacy Technician, Individualized Care Coordinator