Phlebotomist I - Salem, MA
Shift Schedule: FT/Day - Monday - Friday 8:30am - 4:00pm, Rotational Saturday
Quest Diagnostics Named One of 2021 "World's Most Admired Companies" by FORTUNE Magazine for Seventh Consecutive Year!
About Quest Diagnostics
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest Diagnostics annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our nearly 50,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
The Patient Services Representative I (PSR I) is the face of Quest Diagnostics to our clients and patients. The PSR I greets patients in a warm and friendly manner, registers patients in computer, verifies client order and patient demographics, obtains billing information, collects payment and collects quality samples from patients; then prepares those specimens for lab testing while following established practices and procedures. The PSR I works independently as well as part of a team to maintain daily service center quality standards, including supply ordering, temperature monitoring, and maintaining records as required by local/federal regulations.
A successful candidate will demonstrate, agility, customer focus, integrity, sense of urgency, reliability, attention to detail and compassion, while focusing on process excellence skills and sensitivity to confidentiality. Successful applicants may be assigned to work in a doctor's office, a patient service center, skilled nursing facility. a house call environment, or where business needs dictate.
Job Accountabilities (Responsibilities)
1.Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
2.Administer oral solutions according to established training.
3.Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools.
4. Ability to navigate a computer and accurately enter data is a requirement to be successful in this role.
5.Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
6.Processing specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.
7. Perform all non-patient facing duties, including inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate.
8.Read, understand and comply with departmental policies, protocols and procedures.
9.Assist with compilation and submission of statistics and data when required.
10.Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
11.Complete online and in person training courses timely.
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]
1.High school diploma or equivalent.
2.Medical training: medical assistant or paramedic training preferred.
3.Phlebotomy certification preferred. Required in California, Nevada, and Washington.
1.One year phlebotomy experience preferred.
2.Customer service in a retail or service environment preferred.
3.Keyboard/data entry experience.
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.