Quest Diagnostics
- Product Manager - Consumer Initiated Testing - Secaucus, NJ
At a glance
Location: US-NJ-Secaucus Map
Posted: 07/17/2021
Closing: 08/16/2021
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description

As a Product Manager/ Product Owner you will work for the world leader in the diagnostics industry, working in a new team focused on growing DTC Diagnostic Testing through QuestDirect. The QuestDirect (CIT) Team wants to empower Consumers in Healthcare. Build a career where you can expand your skills and knowledge in the high-growth field of Healthcare Technology. Patients, and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions – we are giving consumers access. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. You will have a role where you can act with professionalism, inspire colleagues, and care about the work we do and the people we serve.

This position leads new solution and product development through a cross-functional team to support growth opportunities for QuestDirect. You will prioritize and build business cases to execute strategies with Marketing, Engineering, and the Value-Delivery organization. The position reports to the Strategic Growth Product Director.

Duties and Responsibilities:

  • Responsible for delivering business outcomes per data- and business-driven epics, defining and prioritizing features and user stories, and establishing relevant acceptance criteria.
  • Act as the product owner for multiple Agile pods/teams; Work with the Agile pods/teams to prioritize the backlog to ensure on-time delivery.
  • Collect product feedback and manage regular product/service KPI reporting (including order volume, revenue, conversion rate, etc.); Familiarity with A/B testing and Google Analytics.
  • Lead cross functional teams to identify, develop, and implement products/solutions to address unmet customer needs and will drive profitable growth.
  • Execute effective life-cycle management across the sub-segment through robust cross-functional team management.
  • Create and maintain a product roadmap.
  • Collaborate with market research to deliver insights on customer needs and desired solutions.
  • Ensure the voice of customer is brought into the product/solution creation process.
  • Identify improvements to the user experience.
  • Conduct regular competitive overviews; Stay up to date on e-commerce/consumer best practices to incorporate in user features and stories.
  • Understand the competitive landscape to ensure we have winning solutions in development and in market.
  • Understand the continuum of care requirements and gaps.
  • Contribute to the Annual Operating Plan (AOP) in concert with the Strategic Growth Product Director and Medical Product Director.
  • Work with Value Delivery partners to achieve agreed revenue, volume, and margin targets in AOP.
  • Partner with Marketing on product/solution marketing strategy and mix.
  • Collaborate and set expectations with stakeholders and cross-functional teams.
  • Additional consumer related assignments and projects as they emerge.

Accountability Metrics

  • Achieve revenue, volume, and margin targets in sub-segment AOP
  • Development of 3-year sub-segment Strategic Plan
  • Development of sub-segment AOP
  • Manage discretionary spend
  • On-time delivery of product roadmap



Undergraduate degree in any field, MBA preferred

Work Experience:

5+ years relevant experience in healthcare is preferred (consumer, pharmaceuticals and/or diagnostics) with at least 3 years in strategic marketing & product management

Experience with Agile

Experience with Rally or other product management tool

Product Management/Owner Certification is preferred

Consumer and digital/ecommerce experience is a plus

Experience with Tableau is a plus

Previous P&L management experience is a plus


Strong communication skills – written and verbal

Ability to manage ambiguity

Ability to manage multiple priorities and stakeholder preferences

Leading change, change management

Solid business acumen

Strategic thinking and analytical skills

Attention to detail

Negotiation and influencing skills

Collaboration and relationship building

Ability to navigate a matrix organization

Composure and flexibility

Highly proficient in Excel, PowerPoint, Word

Product Manager - Consumer Initiated Testing - Secaucus, NJ