UnitedHealth Group
Product Support Analyst - Colorado Springs, CO
At a glance
Location: US-CO-Colorado Springs Map
Posted: 08/22/2019
Closing: 09/21/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
UnitedHealth Group
Job description

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM


Primary Responsibilities:

  • Provide customer service through phone, email and virtual meeting platforms
  • Will escalate problems to appropriate resources in a timely manner
  •  Collaborate with internal business partners to resolve product issues
  • Employee will work an 8 hour shift during core business hours (M - F / 7am - 5pm EST).  Occasional overtime may be required


Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of Customer service is required

Preferred Qualifications:

  • 1+ years of healthcare billing experience
Soft Skills:
  • Ability to work client issues through phone, email or virtual meeting platforms

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: customer service, call center, product support,  issue resolution, product issue, phone support, email support, virtual meeting

Product Support Analyst - Colorado Springs, CO