Purchasing Coordinator- Collegeville, Pennsylvania - M-F
Look for more than answers. Patients and Physicians rely on our
diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you
can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.
Interact with Business Units/Clients to ensure timely response and resolution of customer needs. Support POC.
Duties and Responsibilities:
Manage Service Portal, PO Status mailbox and other PO related mailboxes and communicate in a professional and timely manner to Business Units/Clients and Suppliers.
Answer and handle all phone calls in a courteous manner, escalating as appropriate.
Check on status and expedite POs with Suppliers, follow outlined STAT process.
Communicate and escalate price discrepancies on purchase order confirmations to the Buyer.
Notify End-Users of any discrepancies that will cause a delay in the receipt of goods or services.
Prepare daily reporting to support special PO requests, including Capex and service orders. Work on special or ad hoc projects to support Buyers and POC Manager, as needed.
Manage and support the Return to Vendor process.
Work cross-functionally with Accounts Payable, Finance, and other groups, as required.
Manage, measure, and improve turnaround times in response to Client feedback and reporting.
Train new employees on Coordinator’ roles and responsibilities and maintain process documentation and compliance to departmental process and policies.
High school diploma with business related field experience. Bachelor degree in business related field preferred.
Knowledge of PeopleSoft Systems and Materials Management processes, in business or related field or equivalent combination of education and experience.
Knowledge of laboratory products a plus.
Experience in Customer Service position
Computer Skills, including MS Word, MS Excel. Phone and customer service skills.
Previous experience in the procurement field preferred.
Required Competencies: Customer Service oriented, including phone skills
Basic Level of Microsoft Office, including Excel & Outlook
Basic Purchasing & Supply Chain knowledge
Basic Process Management Skills
Task oriented, enjoys working, works with energy
Team oriented, has Collaborative Style