Quest Air Dispatcher II (Aviation Dispatch)
Schedule: Monday-Friday, 11pm to 7:30am (position is eligible for a shift differential)
Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. As a Dispatcher II for our aviation team, you will have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
The Dispatcher II reports directly to the Dispatch and Logistics Managers. The primary duties of the Dispatcher II include the following:
Duties and Responsibilities:
1. Track aircraft, vans and couriers, informing appropriate personnel of any deviations from standard operating procedures. Make and implement decisions on how to handle deviations.
2. Be able to read, interoperate and monitor aviation weather reports and airport NOTAMs for delays and communicate any deviations to appropriate personnel.
3. Maintain and complete forms to coordinate communications within Flight Operations for The Specimen runs including shortages, late arrivals, misplaced Specimens, no-show of couriers, and any other pertinent information.
4. Manage air bills, manifests and drivers for revenue customers. Relay information, delays, diversions and coordinate directly with revenue logistics and outside courier services.
5. Record fuel receipts, reconcile fuel bills
6. Prepare flight logs detailing aircraft schedules, crew flight assignments, flight itineraries, passenger/cargo manifests, etc., as required by the FAR’s.
7. Maintain a high level of proficiency in operating departmental computers, specifically
FOS, Quest Diagnostics Flight Tracker, Flight Explorer and associated fuel and flight log management programs, Microsoft Word, Excel, and Company intranet and email.
8. Communicate with Chief Pilot to discuss any changes, problems or deviations from standard operating procedures.
10. Assist with Route Service Coordinator duties as needed.
11. Answer client pick up requests and enter into dispatch system; assign pickup and delivery destinations to courier
12. Cover other Dispatch shifts as needed.
13. Maintain a positive, team-oriented relationship with Flight Operations and Logistics colleagues
14. Special duties as assigned by Chief Pilot, Dispatch Manager and/or Director of Flight Operations.
Supervision Exercised: N/A
-1 to 3 years Customer Service or Logistics Experience; aviation experience preferred
Physical and Mental Requirements:
-Perform job duties with frequent interruptions or distractions
-Adjust priorities quickly as circumstances dictate.
-Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.
-Maintain composure under pressure
-Performs a variety of duties, often changing from one task to another
-Ability to comprehend and follow verbal or written instructions
-Using effective verbal communication
-Using effective written communication
-Concentrate on tasks
-Ability to make decisions
Other: Job Competencies
-Integrity and Trust
-Drive for Results