- High School diploma or general equivalency diploma (GED)
- Three (3) years Rail Transportation Supervisor, Interlocking Operator, Rail Yard Master, Terminal Supervisor, Train Dispatcher, Emergency Management or Air Traffic Control experience to include, dispatching and train or aircraft movement activities
- Training and/or certification as a Control Tower Operator or Air Traffic Controller
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
The Rail Operations Controller (ROC) serves as member of the Rail Operations Control Center’s front line expert incident-management team. ROCs receive incoming information, including emergency communications, from various internal and external sources (e.g., field-based personnel), then analyzes the information quickly, devises safety-critical service-oriented solutions, and directs real-time decisions to emergency responders for immediate implementation and disposition. The incumbents’ primary goals are the safe resolution of reported incidents (e.g., mechanical failures, derailments, floods, fires, etc.), restoration of rail service delivery and coordination of operations during special events. The incumbent in this class is responsible for the safe, efficient control and operation of the WMATA rail transit system
- Authorizes all movement of trains and equipment and access to the roadway on the WMATA mainline. Supervises the arrival/departure of trains at stations, terminals and yards in order to maintain proper headways. Initiates corrective actions to safely mitigate incidents and maintain schedules/headways as required.
- Monitors status of various systems and devices related to rail operations, such as: interlockings, Automatic Train Control, Chemical/Biological Emergency Management Information System (CB-EMIS), A/C and Traction Power Substations, ventilation fans, drainage pumps, fire alarms, Intrusion Detection Warning (IDW) alarms and intrusion alarms. Operates an Advanced Information Management (AIM) console to correct rail system alarm conditions in accordance to the Metrorail Safety Rules and Procedures Handbook (MSRPH) and Standard Operations Procedures. Cooperates with the ROC Assistant Superintendent, Rail Supervisors, Car Maintenance, Systems Maintenance, Metro Transit Police, Emergency Management, Fire Liaisons and other WMATA offices, as well as local police and fire departments to address adverse conditions or reported problems, emergencies and incidents within the Rail System.
- Responds to incoming communications (e.g., radio calls) from Train Operators, Field Supervision, Terminal Supervisors, Interlocking Operators, Station Managers, Car Equipment Road Mechanics, and external agencies, providing incident management oversight under the supervision of an Assistant Superintendent. During emergencies, ensures the safety of maintenance crews working on the roadbed as well as the safety and security of customers and employees by directing personnel on emergency procedures and mitigating service interruptions. Directs required emergency actions in compliance with the Metrorail Safety Rules and Procedures Handbook (MSRPH) and Standard Operations Procedures. Supervises delay-mitigation efforts during unexpected service disruptions.
- Grants employees’ permission to enter the roadway for inspection and repair activity in accordance with roadway worker protection rules to support state of good repair. Manages single tracking and system segment shutdowns to create safe work areas and moves work equipment to worksites to also support state of good repair.
- Monitors and exercises continuous and complete control over movement of Roadway Maintenance Machines (maintenance units) on the mainline. Monitors closely and directs all manual movements of trains on the mainline. Monitors revenue trains on mainline to ensure they are operating according to the published daily train schedule. May direct train operator to re-route, turn back or extend runs if necessary and requests additional rail cars and personnel for special or emergency situations.
- Coordinates with Car Maintenance and the appropriate towers for replacement of defective trains. Communicates with various rail yards to ensure that the proper number of rail cars are available for each day's service. Manages the movement of revenue and non-revenue vehicles during inclement weather to mitigate the impact of adverse weather conditions on revenue service.
- In accordance with operating procedures, dispatches a supervisor, requests Metro Transit Police, local police/fire department or other related supporting agencies to reports of accidents, disabled trains, sick/injured customers, intoxicated/disorderly customers, assaults, robberies and other occurrences, from train operators and station managers. Accurately records all events in the maintenance database (Maximo) and prepares a detailed report of all unusual incidents/occurrence as defined by OCC Management.
The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
- Personal Interview
- Skills Assessments
- Verification of education and experience
- Criminal Background Check
- Credit history report for positions with fiduciary responsibilities
- Successful completion of a medical examination including a drug and alcohol screening
- Review of a current Motor Vehicle Report
Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.