A CHRISTUS Regional Claims Specialist represents CHRISTUS Health and its facilities and providers and provides support to the Vice President of Litigation, the other Regional Claims Specialist and the Claims Team in the investigation, management, resolution, and defense of claims, appeals, arbitrations or any other form of disputes. The duties vary including support of matters in pre-litigation and active litigation. Other legal work involves management of subpoenas, court appearances, mediations, and trial appearances. Travel is a requirement (50-60%). The location will be Irving System Office.
Serves as liaison to all affiliated health care centers in the investigation, resolution, and defense of claims.
- Provides support to the Vice President of Litigation, other Clinical Regional Claims Managers and the Claims Team in the investigation, management, resolution, and defense of liability events, claims, appeals, arbitrations or any other form of disputes.
- Evaluates and investigates patient and claimant complaints and demands and communicate recommendations for handling. The investigation includes, at times, on-site interviewing of providers.
- Prepares privileged work product reports containing clinical analysis regarding the same and provides recommendations to the team for handling.
- When appropriate, negotiates settlements within the designated authority, prepare settlement agreements using the language of settlement agreements approved by the CHRISTUS Vice President of Litigation.
- Attends depositions, trials, hearings (as needed) and mediations. Negotiates settlements at mediation or directly with claimant or plaintiff's counsel within designated authority. Drafts settlement agreements. Analysis of MMSEA issues.
- Identifies and evaluates trend and report analysis of quality and risk issues to assist in reducing the frequency of preventable adverse occurrences. Prepares presentations to facility leadership concerning trends and recommendations for improvement.
- Investigates all assigned Events, UPLE, Injured Asserts, Attorney Asserts, Medical Review Panels, and Suits.
- Retains oversight of defense of claims interacting with defense counsel and defense teams.
- Recommends reserves and adjustments to same indicated by any follow-up investigation.
- Provides liability analysis and investigative support to defense counsel on commencement of litigation.
- Prepares status reports or other presentations relative to active claims based on regional assignments.
- Monitors trials, mock trials, jury studies and depositions and provides analysis and recommendations regarding litigation management to the CHRISTUS Vice President of Litigation.
- Monitors and participates in MMSEA compliance and reporting with the support of internal and external counsel.
- Monitors Outside Counsel compliance with guidelines and billing requirements.
- Interacts regularly with external attorneys related to the oversight and management of claims and all matters in litigation.
- Coordinates, Plans and Participates in facility claims reviews.
- Participates in Teaching events across the system as needed including teaching nursing residents on matters related to legal claims.
- Participates in risk management surveys of facilities.
- BSN required. RN licensure required.
- Organizational skills, Leadership, and problem-solving skills
- Computer literacy, Powerpoint/Excel skills a plus.
- Demonstrated, organizational and interpersonal skills
- Enjoys teaching and public speaking.
- Three to five years in a health care setting with exposure to some combination of clinical care, risk management or operations
- Some legal experience (i.e. Paralegal, Legal Nurse Consultant) Preferred.
- RN required. Paralegal Certificate Preferred. JDs will be considered.
- Adjuster licensure and/or CPHRM certification a plus