Quest Diagnostics
- Rep, Logistics Call Center (Evenings)- Lenexa, KS *$1500 SIGN ON
At a glance
Location: US-KS-Lenexa Map
Posted: 07/23/2021
Closing: 08/22/2021
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description

Rep, Logistics Call Center- Lenexa, Kansas - $1500 SIGN ON!

All of our shifts are 2nd shift (starting 11:00 a.m. or later) and include either a Saturday or a Sunday as a part of the regular schedule

Job Summary:

Logistics Call Center Representative’s primary responsibilities include handling inbound calls with Logistics clients and ground Logistics.  Responsibilities include receiving client pick-up request calls, directing clients to appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries/complaints.  Utilizes automated Logistics System to assign routine pick-ups to appropriate internal or external resources to ensure timely delivery to lab. Provides accurate data and information to support Dispatcher I and Dispatcher II functions.

Duties and Responsibilities:


•       Handle a high volume of inbound telephone calls, meet productivity goals (such as call targets, Aux Time Allowance) and work in a fast-paced environment


•       Ability to learn Dispatch Application and accurately enter pick up requests


•       Strong attention to detail and adherence to process and procedure.


•       Provides outstanding customer service and actively Listens to client concerns, conducts preliminary research, and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.


•       Ability to determine if pick-up can be performed as requested by the client based upon multiple factors


•       Well organized, utilizes on-line job aides, maps etc. and can locate information readily


•       Prioritizes, handle multiple functions, and provide service to multiple regions throughout shift


•       Attends huddles, stays current on email and video communication


•       May assign pickup and delivery destinations to courier


•       Professionally interacts with external/internal clients, co-workers, and Leadership across all functions.


•       Ability to accept performance feedback with a focus on performance improvement and serving patients and clients with Quality and Accountability


•       Excellent verbal and written communication skills


•       Ability to demonstrate computer skills, keyboarding, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)


•       Ability to maintain confidentiality concerning information and data received


•       Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime


•       May include other tasks as assigned

Qualifications:

Education Preferred:


High School Diploma or GED required


Associates degree preferred

Work Experience:


1+ years Customer Service or Logistics experience required


Call center experience preferred


General knowledge of logistics operations preferred

Competencies:

-Functional/Technical Skills

-Integrity and Trust

-Customer Service

-Drive for Results

-Composure


Rep, Logistics Call Center (Evenings)- Lenexa, KS *$1500 SIGN ON