Tower Health Medical Group (THMG) is the region’s premier physician-directed, multi-specialty group of health care professionals who participate with Tower Health in managing population health and promoting wellness, delivering health care that is readily accessible, compassionate, and of the highest quality and value, and engaging in clinical research and the education of health care professionals and our communities.
Inspired by passionate leadership, driven by innovation and enabled by technology that seamlessly connects providers and the population whose wellness they promote, THMG will be the region’s multi-specialty healthcare group of choice for patients, providers, staff and the region’s employers, delivering both high quality and value; a leader in clinical education and research.
Respect for all individuals and benefits of teamwork.
A culture of enthusiasm, pride and optimism.
Relationships based on integrity, trust and compassion.
Initiative and flexibility to define our future
Commitment to access and superior service
Providing integrated care that is efficient, cost effective and of high quality.
JOB SUMMARY - TEMPORARY- Medical Group Scheduling Representative (MGSR)/Call Center
This is a TEMP POSITION which may lead to a full time position
The Medical Group Scheduling Representative (MGSR) is responsible for accurately coordinating and scheduling complex diagnostic procedures and obtaining
pre-registration information, including demographics and insurance, as well as verifying and communicating authorization requirements.
The MGSR conducts physician office/patient interviews, collects clinical information in response to scheduling questions.
The MGSR explains procedure guidelines and necessary patient preparations, and coordinates with clinical departments regarding protocols, STAT appointments, and modifications to normal scheduling protocols.
*High School Diploma or GED
Experience and Skills Required skills:
- Customer service experience in Call Center preferred
- Healthcare scheduling experience strongly preferred
- Medical terminology preferred
- Computer data entry experience, MS Outlook, Word, Excel
- Typing (35 WPM)
- Ability to navigate multiple areas of reference materials (e.g., computer drives, internet, excel spreadsheets)