Waldorf Astoria Hotels & Resorts
- Reservation Sales Agent
At a glance
Location: US-IL-Chicago Map
Posted: 08/08/2019
Closing: 09/07/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description
As a Reservations Sales Agent, you will assist the Reservations Manager by driving opportunities to maximize revenue and guest satisfaction. The focus of this role is to generate sales while optimizing operational efficiencies to exceed performance objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:


  • Present, promote and sell hotel rooms, suites and additional services by using superior product knowledge while assisting guests in booking reservations.

  • Adhere to the Forbes Five Star Travel Guide standards

  • Maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, and selling techniques

  • Initiate and prepare reports as needed.

  • Audit OnQ PM for reservation accuracy, specifically special requests, coding issues and billing requirements.












What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



EOE/AA/Disabled/Veterans

Reservation Sales Agent