Hilton Corporate
Reservations Coordinator
At a glance
Location: US-FL-Hollywood Map
Posted: 11/08/2019
Closing: 12/07/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Hilton Corporate
Job description

Processes group reservation information including rooming lists, suites, resumes and billing requirements. Communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office. Processes reservation request calls as appropriate.

What will I be doing

  • Answers and returns calls, responds to e-mails and voicemails. Assists guest in booking reservations, by providing superior property knowledge. Promptly provides accurate information regarding availability of accommodations and other requested information.
  • Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements.
  • Become fully knowledgeable of all room types and areas of hotel, as well as hotel services and amenities. Assist callers in determining which room type best suits their travel needs, and upsell accordingly.
  • Reviews actualized rooms for potential billing errors.
  • Reviews group pick up, assist in ensuring proper availability. Monitors and charges
  • No Shows and Late Cancels daily.
  • Reviews and audits third parties and consolidate.
  • Assists management by booking transient reservations

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


Reservations Coordinator