Waldorf Astoria is looking for a General Manager to oversee our fine dining restaurant, Wright's, at the historic, Arizona Biltmore!
Located in the heart of uptown Phoenix since 1929, this gorgeous 39-acre property has 738 rooms, over 200,000 square feet in banquet space, and 6 food and beverage outlets. These outlets include 3 restaurants, a bar, cafe, and in-room dining.
In this role, you will oversee the fine dining restaurant, Wright's at the Biltmore, managing a team of 20-25 for dinner and weekend brunch service. You will report directly to the Assistant Director of Food & Beverage and play a key role in re-concepting the restaurant and elevating the bar / wine program.
The ideal candidate will be an outstanding leader with a passion for providing exceptional service and a talent for training and developing others. At least 3 years experience as a Restaurant Assistant General Manager or General Manager of an upscale restaurant and Level I Sommelier Certification is required. Level !! Sommelier Certification and prior experience managing a Forbes 4 or 5-Star Restaurant are a plus.
For more information on the property and restaurant, please visit:
What will I be doing?
As a Restaurant General Manager, you would be responsible for directing and organizing the activities and services of Wright's at the Biltmore in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward
Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with health, safety, sanitation and alcohol awareness standards
Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
Recruit, interview and train team members
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!