- SR Collection Specialist
At a glance
Location: US-NE-Omaha Map
Posted: 01/05/2020
Closing: 02/04/2020
Degree: Not Specified
Type: Full-Time
Experience: At least 2 year(s)
Job description
Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Connecting people with each other and the right information is mission-critical. Intrado, formerly West, develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Intrado is currently seeking a Senior Collections Specialist for our headquarters in Omaha, NE! This role is responsible for performing a variety of collection activities for assigned clients. This role is to ensuring client's account status is maintained at established terms and at established credit limit while remaining consistent with Intrado’s corporate policies, procedures, and philosophies; participate in the activities associated with a variety of departmental projects

We are looking for someone to establish and maintain a professional relationship with internal/external customers. team members and department contacts. 

Collections Functions – 
  • Maintain strict adherence to client confidentiality standards and departmental collection policies and procedures when contacting clients
  • Utilizing a strong customer service focus, advise customers on available payment alternatives and provide basic problem resolution
  • Establish rapport with clients to facilitate collection of accounts receivable
  • Follow-up with clients when payments are not received in a timely manner to confirm that payments are being processed and/or expedited
  • Assist in continuously monitoring assigned accounts to ensure that clients maintain acceptable status level within pre-established terms and credit limits
  • Assist in developing, preparing and updating collection reports, and identifying and resolving any discrepancies with data
  • Maintain accurate records regarding the status of collections on accounts, including documentation of all calls according to department policies and procedures
  • Establish initial contact with new assigned clients to assist with billing or invoice questions and communication of payment terms
  • Continuously monitor and reconcile deleted clients to ensure that all invoices are paid in full and cash-in advance clients
  • Conduct courtesy calls to clients to maintain current list of client contact information
  • Operate and execute procedures and processes, within area of responsibility, in accordance with the established company policies and internal controls over financial reporting (ICFR)
  • Adhere to corporate policies and procedures and establish deadlines while being concious of customer satisfaction and retention
Billing Support Functions – 
  • Process billing credits for customers in an accurate and timely manner; answer customer billing questions and provide specialized reports as requested
  • Process returned customer mail including researching addresses and updating the billing system according to department policies and procedures
  • Conduct basic research and analysis to provide resolution of billing discrepancies and issues
Project Assistance –
  • Prepare reports, material and documentation
  • Create organized project files
  • Provide project lead with status reports throughout assigned projects 
Team Interfaces/Customer Service – 
  • Provide customer service that exceeds customer expectations
  • Treat all internal/external customers, team members and department contacts with dignity/respect and superior service
  • Escalate work flow and communication issues to supervisor
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most-Information to Insight
Job requirements
  • High school diploma or GED required.
  • Associates degree in business administration, accounting, finance, or a related field preferred.
  • Minimum two years business experience including credit or collection experience required
  • Basic knowledge of MS Word and Excel required
Intrado is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.
At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We Connect. We Deliver. We are Intrado.

Position will be posted for 7 days or until role is filled

Equal Opportunity Employer/Veterans/Disabled
SR Collection Specialist