Provides the Director of Sales and Sales Managers with administrative and clerical support. Specifically, you will be expected to perform the following tasks:
What will I be doing?
Performs general office duties including typing, filing, faxing, copying, answering telephones, processing mail, taking notes, and corresponding via phone and email.
Oversees all aspects of group room management including monitoring group room pick up, inputting groups into various systems (Front Desk, Sales, Rates & Inventory), track and manage group accounts for invoices, reservations, pick up, Honors points and commissions.
Corresponds with customers directly via voice and email involving reservations, rooming lists, payments, booking boardrooms.
Prepares daily, weekly and monthly reports for Director of Sales and Sales Managers in Excel, Microsoft and other hotel systems.
Books Boardrooms and prepares BEO's for these meeting rooms. Creates contracts, resumes and proposals as needed for Sales Managers.
Inputs and maintains data in the Forecast Management System.
Works on various projects as needed.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!