Intrado is looking for a Sales Operations Manager to join its Enterprise Collaboration group. As Sales Operations Manager, and a pivotal team member of Global Sales Operations (GSO), you will be responsible for strategically and tactically driving and supporting sales performance management across the business globally. This role will involve managing and optimizing Salesforce-anchored business process, to optimize data, process & intelligence, and support business process & sales efficiency.
Reporting to the Senior Director of Global Sales Operations, the role will entail collaborating closely with Sales Leadership, Sales & Business users, GSO internal stakeholders, Sales Enablement, Finance, Marketing and GTS (Global Technology Services). You will be expected to:
•Proactively identify business reporting needs & challenges, scope & understand business requirements, and devise & deliver proactive solutions for sales measurement effectiveness & efficiency, with a strong drive for automation.
•Define and implement Dashboards and Reporting to guide, track, monitor, measure and enforce sales activity and productivity.
•Work closely with Business Analysts and Data Engineers to improve and develop reporting which provides insights and visualizations into current, projected and historical performance metrics.
•Maintain data, system security and integrity in Salesforce, using and leveraging all tools and insight at your disposal, and suggesting and implementing improvements and enhancements where logical.
•Leverage data from Salesforce and use Excel, Tableau and other reporting platforms to analyze data and convert information into insight.
•Provide day-to-day end user support and assist users with best practices to improve and increase their knowledge of Salesforce. This may include working with Sales Enablement to provide training materials to support Salesforce end users.
•Educate and communicate Salesforce updates in a concise and consolidated way to key stakeholders.
•Stay abreast of industry trends surrounding business intelligence.