UnitedHealth Group
Sales Support Specialist - Indianapolis, IN
At a glance
Location: US-IN-Indianapolis Map
Posted: 01/15/2020
Closing: 02/14/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
UnitedHealth Group
Job description
Life moves fast, don’t get left behind.  Training classes start soon; apply now before it’s too late!
If helping others is second nature to you, bring your passion for providing exceptional service to UnitedHealth Group. This position is a great first step for transitioning into a sales career and watching your contributions help our business to grow. At UnitedHealth Group, you’ll have a portfolio of products available that are greatly improving the life of others.  Performance leads to success and your life’s best work. SM
As a Sales Support Specialist, you will be responsible for taking incoming phone calls from customers who have already received a quote to answer any follow up questions. Assist customers with completing their enrollment applications. The Sales Support Specialist will assist the sales department and any new outbound customer campaigns during high call volume periods. 
This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8.5 hour shift schedules during our normal business hours of 8am to 10pm Monday – Thursday,
8am to 8pm Friday and 9am to 5:30pm Saturdays.  These hours are subject to change depending on the seasonal nature of our business. It may be necessary, given the business need, to work occasional overtime. Our office is located at 7440 Woodland Drive, Indianapolis, IN 46278. 

Responsibilities
  • Handle customer inquiries regarding health and supplementary UnitedHealth One products including answering plan questions, providing enrollment support, as well as making follow up calls to new and existing customers
  • Data entry in order to update our internal database with customer data
  • Conduct outbound phone calls to prospective customers to prescreen sales leads before handing off to the Insurance Sales and Service Representative
  • When applicable, assist the sales lead by providing a quote to the customer

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Assistance Plan
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://uhg.hr/uhgbenefits
Responsibilities
  • Handle customer inquiries regarding health and supplementary UnitedHealth One products including answering plan questions, providing enrollment support, as well as making follow up calls to new and existing customers
  • Data entry in order to update our internal database with customer data
  • Conduct outbound phone calls to prospective customers to prescreen sales leads before handing off to the Insurance Sales and Service Representative
  • When applicable, assist the sales lead by providing a quote to the customer

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Required Qualifications 
  • 1 year of related experience including analyzing and problem solving for customers is required
  • Minimum education level of a high school diploma or GED; or equivalent experience
  • State health/life license is not required at time of hire; however, hired individuals must obtain the necessary state health / life licensing within 30 days of employment.  This expense will be covered by the company
  • Demonstrated ability in using computer and Windows PC applications including strong keyboard and navigation skills, and learning new computer programs
  • Ability to multi - task, including the ability to navigate a computer while speaking on the telephone
  • Ability to develop an understanding of our multiple products and the levels of benefits within each product
  • Ability to work regularly scheduled shifts within our hours of operation including the training period and successfully complete the training program including demonstrating proficiency of the material
Preferred Qualifications
  • 1+ years sales experience with documented success
  • Proficiency with MS Office applications

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Sales Support Specialist - Indianapolis, IN