Ultimate Staffing is seeking a Sales Support Specialist to join a well-established company in Sunnyvale, CA!
Send your resume to [Click Here to Email Your Resumé] to be considered.
SKILLS & EXPERIENCE
At least 3+ years of experience as a specialist in a customer service/sales support environment
Ability to use ERP system such as SAP or Oracle, MS Outlook, MS Office, Visio and all relevant software programs
Demonstrable verbal and written communication skills
Demonstrable people skills, must be able to interact professionally with customers, employees, and vendors at all levels with tact and professionalism
DUTIES AND RESPONSIBILITIES
The Sales Support Representative will have ownership of a set of accounts, or processes. The Sales Support Representative will enter and maintain all orders, provide shipment dates and assistance, answer commercial questions as they arise, and assist with forwarding or providing updates when input is needed from other teams.
Provide timely and accurate updates to Sales regarding any questions or changes to their customers or their customer materials..
Provide billing and order entry assistance to Specialist team members for top tier accounts.
Perform projects as assigned, including cross-functional projects. Update documentation, training, and procedures as needed.
Ensure accurate, timely completion of the order process by entering sales orders for shipment and billing (PO review and acceptance, order entry, correct inventory allocation by customer, packing list review, post goods, shipment confirmation).
Proactively engage customers and/or sales when issues in order patterns are identified, there are delays in shipment schedules or deliveries.
Continuously review customer data, including customer master data, specs, and requirements, and ensure all updates are made in SAP and/or procedures in a timely fashion.
Maintain working knowledge of the Product Request system in order to back-up team members as needed.
Generate weekly reports as assigned in a timely, accurate fashion.
Maintain working knowledge of the GTS and International order process. Prepare and process international shipments as needed.
Maintain working knowledge of other accounts and systems (Price Quote, Customer Compensation, RMA, etc.) to assist in processing as needed.
Front desk coverage as required.
Actively review and provide suggestions on improving process and policy.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.