West Corporation
- Seasonal Associate - Temporary (FT/PT) (Day and Evening available)
At a glance
Location: US-PA-Plymouth Meeting Map
Posted: 10/15/2019
Closing: 11/14/2019
Degree: High School
Type: Full-Time
Experience: Not Specified
Job description
This is a 3-month long temporary position within our Plymouth Meeting, PA location.


Responsible for:
  • Providing administrative support to department which may include data entry, faxing, copying, distributing, and filing material, and client contact or follow up
  • Meet established timeline and due dates for activities keeping assigned supervisor aware of any changes to schedule
  • Thoroughly document activities providing updates to supervisor as required   We currently have Full/Part time temporary positions available.  We will consider day and evening shift hours as well
MAJOR JOB ACCOUNTABILITIES
 
Administrative Functions -
  • Participate in a variety of department activities ensuring adherence to department procedures and established timelines
  • Provide administrative support to department which may include data entry, faxing, copying, distributing, and filing material, and client contact or follow up
  • Based on department need, utilize CRM tools (e.g., Salesforce, etc.) to update client information and communication with members via email
  • Meet with assigned supervisor to discuss scope of activities that are to be completed
  • Meet established timeline and due dates for activities keeping assigned supervisor aware of any changes to schedule
  • Based on department need, exercise exceptional customer service skills in an effort to optimize each contact with the member
  • As necessary, assist multiple departments or managers with projects ensuring to prioritize requests based on level of importance
  • Thoroughly document activities providing updates to supervisor as required
  • Escalate activity issues to supervisor ensuring they are brought to resolution
Project Participation -
  • Participate in the activities associated with a variety of departmental projects
  • Prepare reports, material and documentation
  • Create organized project files
  • Provide project lead with status reports throughout assigned projects
Team Interfaces -
  • Establish and maintain a professional relationship with team members and department contacts
  • Cooperate with team members to meet goals or complete tasks
  • Escalate work flow and communication issues to supervisor
Mental and Physical Requirements -
  • This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
  • The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
  • Essential physical functions of the job include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
  • Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day
Related Duties as Assigned -
  • The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
  • Consequently, job incumbents may be asked to perform other duties as required
  • Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
Job requirements
Education:
  • High School Diploma or GED required
Experience:
  • Minimum 6 months education or work experience in related area is preferred
Health Advocate, a subsidiary of West Corporation, is the nation’s leading health care advocacy and assistance company, serving more than 9,000 clients and nearly 24 million people across the country. The company offers a range of personalized services to help employees and their families navigate the complex health and insurance systems. The ultimate goal is to help improve employee health care outcomes while simultaneously reducing medical expenditures.


Equal Opportunity Employer/Veterans/Disabled
Seasonal Associate - Temporary (FT/PT) (Day and Evening available)