UnitedHealth Group
Senior Billing Representative - Schaumburg, IL
At a glance
Location: US-IL-Schaumburg Map
Posted: 03/20/2020
Closing: 04/19/2020
Degree: Not Specified
Type: Intern
Experience: Not Specified
UnitedHealth Group
Job description

Healthcare isn’t just changing. It’s growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.

Who are we? Optum360. We’re a dynamic new partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.


All of us have a short list of the things that make a job great. If your list includes being able to make a difference, count us in as your next place to work. UnitedHealth Group is a Fortune 6 leader in health care at a time when health care is evolving for everyone. Our billing teams are part of an important chain of events that impact the lives of our members in positive ways. Join this group and we'll have an impact on you. Apply now and discover the exceptional training, support and opportunities to grow that you'd expect from a Fortune 6 leader.


The Senior Billing Representative is responsible for handling all incoming Billing and Eligibility phone calls and for serving as the primary customer interface for departmental inquiries. Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries.


Primary Responsibilities:

  • Ensures quality customer service for internal and external customers
  • Responds to incoming customer service requests, both verbal and written
  • Responds to incoming and outbound calls
  • Identifies and assesses customers' needs quickly and accurately
  • Solves problems systematically, using sound business judgment
  • Partners with other billing and eligibility department representatives to resolve complex customer service inquiries
  • Monitors delegated customer service issues to ensure timely and accurate resolution
  • Applies appropriate communication techniques when responding to customers and clients, particularly in stressful situations
  • Informs and educates providers regarding billing / invoicing set up and billing / payment procedures
  • Places outgoing phone calls to complete follow - up on customer service requests as necessary
  • Responds to customer service inquiries in writing as necessary
  • Processes member terminations (i.e. phone disenrollment)
  • Establishes and demonstrates competency in eligibility, billing and receivable systems and associated applications. Implements customer service strategies and recommends related improvements / enhancements
  • Maintains timely, accurate documentation for all appropriate transactions
  • Makes corrections and adjustments
  • Consistently meets established productivity, schedule adherence, and quality standards
  • Proactively seeks to further develop billing and accounts receivable competencies
  • Keeps management abreast of all outstanding issues
  • Adapts procedures, processes, and techniques to meet the more complex position requirements
  • Participates in load balancing
  • Addresses special (ad - hoc) projects as appropriate
  • Seeks involvement in continuous quality improvement initiatives
  • Ensures quality customer service for internal and external customers
  • Extensive work experience within own function
  • Work is frequently completed without established procedures
  • Works independently
  • May act as a resource for others
  • May coordinate others' activities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ year of customer service experience analyzing and solving customer problems
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Experience with Microsoft Excel (create, sort, and edit data in spreadsheets)
  • Available to work 40 hours per week anytime within the operating hours of the site 6:30am - 5pm Monday - Friday

Preferred Qualifications:

  • Experience with or knowledge of ICD - 10 coding

Soft Skills:

  • Must be able to multi - task and work well under pressure

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: billing, customer service, claims, eligibility, Excel, spreadsheet

Senior Billing Representative - Schaumburg, IL