CSL Behring
- Senior Director, I&T Head of Digital Experiences – Employee & Workplace (Level 10)
At a glance
Location: US-FL-Boca Raton Map
Posted: 10/08/2021
Closing: 11/07/2021
Degree: 4 Year Degree
Type: Full-Time
Experience: At least 12 year(s)
Job description
About CSL

With operations in 35+ nations and ~27,000 employees worldwide, CSL is driven to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, and vaccines to prevent influenza. Our therapies are also used in cardiac surgery, organ transplantation and burn treatment.

CSL is the parent company of CSL Behring and Seqirus. CSL Behring is a global leader in the protein biotherapeutics industry, focused on bringing to market biotherapies used to treat serious and often rare conditions. CSL Behring operates CSL Plasma, one of the world's largest collectors of human plasma, which is used to create CSL’s therapies. Seqirus is one of the largest influenza vaccine companies in the world and is a transcontinental partner in pandemic preparedness and a major contributor to the prevention and control of influenza globally.

We invite you to take a look at the many career possibilities available around the globe and consider building your promising future at CSL by becoming a member of our team!

Job Description

Digital Experiences play a key role in the successful Digital Transformation of CSL by supporting the definition of a companywide digital experience strategy and ensuring its successful execution. Leveraging existing and new technology, the team focuses on the development of engaging experiences for customers, patients, donors and employees. It is a Centre of Excellence with deep expertise in Digital Experience and Engagement Design that enables CSL to apply human-centered approaches to define and solve problems and drive cultural transformation.

The Head of Digital Experiences for Employee and Workplace identifies and drives the implementation of technologies and disciplines that promote workforce engagement and digital dexterity.

A significant contributor and driver in the agenda to build an Customer-Centric Digital Business Narrative in CSL, they will form strong partnerships with business leaders and stakeholders to shape the digital strategy, build Digital Experiences (DX) and act as a primary driver in boosting the digital dexterity of the CSL workforce.

Working as an orchestrator they identify unmet needs and align technologies and subject matter experts, internal and external, to facilitate removing “unnecessary effort,” that negatively impacts our employee’s ability to create the best possible experience for our patients, donors and customers.

Principal Accountabilities: 

Build an Employee-Centric Digital Business Narrative

  • Prepare Our People: Identify ways to determine and build the right skill-sets to help CSL respond to a rapidly changing digital landscape.
  • Empower Innovation: Foster open mindsets so that everyone can challenge the norm, create, adapt, and think differently.
  • Modernize Our Methods: Identify and support the modernization of workflows and efficiencies to accelerate our response to industry shifts.
  • Break down barriers: Identify opportunities to use technology to breakdown siloed ways of working.

Enabling Technology Producers Inside and Outside I&T

  • Socialize that technology is a crucial part of everyone’s role across the organization
  • Raises awareness and engagement in digital literacy with executives and stakeholders by illustrating the productivity, talent development and retention implications of digital transformation
  • Leads the creation of a CSL Digital Literacy Charter that identifies the type of skills, attitudes and behaviors that are essential for the workforce to embrace and be actively involved in change
  • Is an active and significant contributor in defining, identifying and implementing methods to measure, train and upskill employees with the goal of increasing workforce Digital Dexterity.
  • Goes beyond I&T, harnessing Business Technologists to act as “force multipliers” who accelerate and sustain digital transformation
  • Develop outcome-based success criteria and KPIs that demonstrate enterprise progress and growth of organization Digital Maturity.

Digital Experience Design

  • Leverages and drives awareness of DX Enablement processes, capabilities and ways of working through the whole enterprise.
  • Ensures that Employee Insights are the starting point with the goal of removing “unnecessary employee effort,” that negatively impacts their ability to create the best possible experience for our patients, donors and customers
  • Coaches and advises business stakeholders on building outstanding end-to-end user-centric experiences and human centered design.
  • Is an advocate for our stakeholder groups and emerging technologies, ensuring their voice is in the center of employee and workplace digital experience solutions.
  • Actively promotes an understanding of the relationships between Customer Experience (CX), Multi-Experience (MX), User Experience (UX) and Employee Experience (EX)

Digital Experience (DX) Delivery

  • Activates and supports the creation of a multi-layered digital enterprise agenda by harnessing business technologists in the delivery of digital products, channels and operations
  • Orchestrates and facilitates engagement of I&T technologists and employees to create an environment that empowers employees and enables personalized digital employee experiences
  • Leverages DX Enablement Specialists, creating “Accelerator Products” that foster, orchestrate, facilitate and share Ways of Working to enable continuous delivery and continuous Employee and Workplace DX enhancement
  • Facilitates and supports the requesting, delivery, and enhancement of digital experiences that support and drive our Digital Transformation agenda.
  • Advocates and promoter of Agile ways of working and lean governance.
  • Make the “employee experience” aspect of system performance a key concern of the I&T group by implementing Digital Experience Monitoring (DEM) methods, capabilities and tools


  • Works in close collaboration with I&T Innovation and Strategy, Information & Analytics and Digital Workplace Services to identify opportunities for innovation and improvement.
  • Develop personas representing the organization’s intended worker demographic and psychographic mix in age, differing abilities, neurodiversity and geographic distribution during the next five years
  • Develop and foster innovative methodologies to continuously improve ways of working that improve the enterprise digital maturity.
  • Plan and conduct industry-validated collaboration methods (e.g. discovery workshops) with project stakeholders, relevant focus groups to validate observations with what is going on “in-field” and assess effectiveness of our ways of working.
  • Establish and manage a funnel that, building on defined Personas and Employee Journeys, continuously detects and evaluates employee needs to feed into the DX development pipeline.


  • Appraises employee performance and provides feedback and counseling to staff, when necessary. Develops succession plans and oversee career development of immediate staff.


  • Bachelor’s degree in design or other related discipline (e.g. marketing) .

Related Experience:

  • 12+ years experience in the areas of Information & Technology leadership, driving technology adoption, change program leadership or other human-centered areas, including specific global managerial experience and demonstrated leadership experience in large companies
  • A track record of challenging the status quo and using technology to improve employee and workplace experiences
  • High level of awareness of people management technologies and collaboration systems.
  • Knowledge of UX design and delivery,
  • A passion for digital and employee experience with an awareness of the latest digital trends and acts
  • Ability to make high quality decisions quickly; highly developed time-management, prioritization, and organizational skills
  • Demonstrated ability to influence at all organizational levels through clear, concise and impactful verbal and written communication and storytelling skills.
  • Good understanding of latest technology, design, and business model trends
  • Ability to work iteratively by constantly challenging the status quo with a high degree of flexibility
  • Ability to build, mentor and grow a high performing and cohesive team
  • Pharma/Biotech or similarly regulated environment experience desirable
  • Experience of other industry verticals desired
  • Adaptable to handle a fast-paced working environment

Special Training:

  • Ability to work across a range of countries and cultures

Senior Director, I&T Head of Digital Experiences – Employee & Workplace (Level 10)