PenFed Credit Union
- Senior Manager, Consumer Lending Credit Policy & Analytics
At a glance
Location: US-VA-McLean Map
Posted: 01/01/2022
Closing: 01/31/2022
Degree: 4 Year Degree
Type: Full-Time
Experience: Not Specified
Job description

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. 


PenFed is hiring a Consumer Lending Credit Policy, Senior Manager at our McLean, Virginia location. The primary purpose of this job is to own the end-to-end development and implementation of credit policy in Consumer Lending products space and conducting credit risk monitoring and analytics. This role will manage the Consumer Lending products space, including Credit Card, Auto Loan, Unsecured Personal Loan & Line of Credit and Student Loan. This position will also contribute to setting up strategic goal and agenda for Consumer Lending Policy & Analytics team and manage analysts/managers to achieve team’s strategic plan.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

  • Develop and manage automated/judgmental decisioning credit policies for both new account acquisition and accounts on book, from approve/decline, line assignment and portfolio risk management.
  • Define risk segmentation, loss expectations and risk premium to support Risk Adjusted Pricing.
  • Drive monitoring and analysis of credit risk for both organic and acquired portfolio, prepare related management reporting package and provide insights on root causes, emerging credit trends and implications on Allowance for Loan Losses.
  • Perform business line program deep dive and monitoring on credit policy change to drive credit policy optimization and risk mitigation strategies, inform corporate strategic decisions, enable better member experience and improve efficiencies.
  • Provide ongoing or ad-hoc risk analytics to support credit or new product expansion.
  • Develop statistical sampling and scoring methods to support judgmental decisioning review program.
  • Collaborate with business line product managers in optimizing marketing campaigns used in acquisitions that align with the credit policies and scoring models.
  • Partner with key stakeholders in various groups (Credit Risk Modeling, Business Lines, Compliance, Operations, Finance and Enterprise Risk Management) to identify areas of opportunity and spearhead initiatives in order to enable profitable growth while minimizing credit risk exposure
  • and adapting to changing economic and regulatory environment.
  • Manage analysts to achieve team’s strategic goals, training and assisting development of skills and cultivating credit culture.
  • Maintain strong working knowledge of consumer lending related regulations to ensure compliance. Remain abreast of financial regulatory developments in credit risk management and best practices within the industry.
  • Participate in external and internal audits, and regulatory examinations as needed.
  • Identify required data and work with data stewards to understand data source, ensure data quality and retrieve data on a timely basis. Contribute to credit data mart and corporate database designs.
  • Provide thoughtful leadership and foster collaboration towards the attainment of corporate goals.

*This role is responsible for ensuring business continuity.*


Equivalent combination of education and experience is considered.

  • Bachelor’s Degree in Business, Economics, Quantitative Discipline or Equivalent, Finance is required.  MBA or Master’s Degree in the related field is highly preferred.
  • Minimum of eight (8) to ten (10) years’ experience in credit risk policy & analysis, credit risk management or modeling in financial services industry.
  • Experience in Consumer Lending products including Credit Card, Auto Loan and Unsecured Personal Loan is ideal.
  • Strong skills in various data analysis and visualization tools including SQL, Tableau, Excel and PowerPoint are required. Proficiency with statistical tools (SAS, R) is preferred.
  • Proven project management skills, ability to manage multiple projects.
  • Self-motivated and strong interpersonal skills in order to actively lead and implement ideas in a cross-functional team environment.
  • Excellent written, verbal communication and presentation skills.

Supervisory Responsibility

This position will directly supervise employees.


Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*



Ability to travel to various worksites and be on-call may be required.


Special Message Regarding COVID 19 

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. 

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. 


We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. 


Equal Employment Opportunity 

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. 


PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256. 


Senior Manager, Consumer Lending Credit Policy & Analytics