PenFed Credit Union
Senior Manager, Digital Banking Experience
At a glance
Location: US-VA-McLean Map
Posted: 02/07/2021
Closing: 03/06/2021
Degree: 4 Year Degree
Type: Full-Time
Experience: Not Specified
PenFed Credit Union
Job description

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.


PenFed is hiring a Senior Manager, Digital Banking Experience in Tysons, Virginia. The primary purpose of this job is to lead product management across our digital banking properties, with a focus on developing and evolving member-centric digital experiences throughout the members' journey – Discover, Explore, Buy, Use, Ask and Engage. The incumbent will serve as a member-experience advocate in our Desktop and Mobile Banking products' evolution and will be accountable for the quality, delivery, and most important, member satisfaction with our digital products.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

  • Collaborate closely with Consumer Banking line-of-business (LOB) Product team, User Interface Design, Technology, Marketing, Finance, Legal, Risk and Compliance/BSA/AML partners to ensure delivery of a competitive and or differentiated digital member experience.
  • Create and manage digital banking experience roadmaps and strategy.
  • Define and develop requirements (features, user stories, user acceptance criteria), value propositions for Digital Banking product experiences.
  • Collaborate with Design to create prototypes, user-interface mock-ups, product flows, personas and use cases, and requirements for any given product or feature development effort.
  • Deliver customer value iteratively, managing products through various launch phases, and follow-on releases, by owning the backlog of enhancements, and determining the right feature to deploy at the right time - based on need, feasibility, budget, capacity, and Digital Member Experience Roadmap - and take responsibility for devising and executing the delivery plan.
  • Continuously measure the success of the Digital Banking products through member satisfaction, delivery quality, and speed-to-market, and competitive position.
  • Ensure product education to technical teams, other partners, and the experience-support teams.
  • Anticipate issues with digital capabilities and experiences, solve problems proactively through communication and regular expectation-setting.
  • Author and curate the collateral content, FAQs, presentations, white papers, or blogs that package the Digital Banking product experience and share expertise to Corporate Communications, Marketing, and Executive Leaders.


Equivalent combination of education and experience is considered.

  • Bachelor’s degree in business, information systems or related field or equivalent education, training and experience.
  • Minimum of five (5) years of experience as a software development product manager or equivalent experience successfully shipping or deploying consumer-facing digital experiences.
  • Minimum of ten (10) years of product management experience.
  • Significant experience with mobile technologies, but not just as a technologist.
  • Track record of shipping (success and failures, alike) -- and have a history of driving customer and business impact.
  • Experience developing software or products designed for a digitally savvy consumer—a deep understanding of banking products and banking customer interactions.
  • Knowledge of digital banking trends, partner ecosystems, and competitive strategies.
  • Must possess a unique blend of business and technical savvy, strategic vision, and commitment to owning products from ideation to post-launch.
  • Ability to go deep on tech trends, architectural questions, stack control points, roadmaps, and influence dev-cycles.
  • Demonstrate a strong understanding of the consumer banking landscape and products (Deposits/Loans/Cards/Money-Movement).
  • Be comfortable with digital strategy, portfolio prioritization, go-to-market, tracking KPIs.
  • Knowledge of emerging technologies and partners that could accelerate our progress in digital banking.
  • Working experience as a successful Agile Product Owner in digital.

Supervisory Responsibility

This role will not directly supervise employees.


Licenses and Certifications

CSPO (Certified Scrum Product Owner) Certification preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*



Ability to travel to various worksites and be on-call may be required.


Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.


We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.


Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.


PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Senior Manager, Digital Banking Experience