UnitedHealth Group
Senior Pharmacy Care Coordinator - Overland Park, KS or Current Overland Park, KS Local Telecommuter
At a glance
Location: US-KS-Overland Park Map
Posted: 01/05/2020
Closing: 02/04/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
UnitedHealth Group
Job description

Energize your career with one of Healthcare’s fastest growing companies.  

You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Primary Responsibilities:

  • Work as a liaison between customers, members, internal employees, patients, providers, pharmacists, etc. 70% phone work 30% project work and research
  • Consult with customers, members, patients, providers, internal departments and / or external third parties on any or all of the following: Consult with and coordinate initial set up and on - going treatment plan for specialty drug patients, including DURs, co - pay assistance, ancillary products, scheduling Pharmacist consults and / or RN visits, and liaison with provider offices on labs, refill orders and prior authorizations
  • Work with Client Relations Managers as patient liaison for possible benefit discrepancies and other escalated issues
  • Advise patients on alternate Rx fill strategies of retail versus mail order and options for financial assistance
  • May outreach to providers on suspected medication abuse situations
  • Must be able to work between the business hours of 7:00 AM - 9:00 PM, Monday - Friday, and Sundays from 8:00 AM - 7:00 PM

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma / GED (or higher)
  • Experience with the following programs is required: ScriptMed, IRIS, Sharepoints, FAQ, WWIKT
  • Must be able to work between the business hours of 7:00 AM - 9:00 PM, Monday - Friday, and Sundays from 8:00 AM - 7:00 PM 
  • Previous resend and override training
  • Experience with Microsoft Windows including Microsoft Excel (ability to create spreadsheets sort and filter data) and Microsoft Power Point (ability to create presentations and upload data)

Soft Skills:

  • Excellent Customer Service skills  

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment

Keywords: Customer Service, ScriptMed, IRIS, Sharepoints, Windows/Excel/Power Point, FAQ, WWIKT 

Senior Pharmacy Care Coordinator - Overland Park, KS or Current Overland Park, KS Local Telecommuter