Cardinal Health
Senior Representative, Customer Service
At a glance
Location: US-OH-Twinsburg Map
Posted: 01/09/2020
Closing: 02/08/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Cardinal Health
Job description

What Customer Operations Support contributes to Cardinal Health


Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.


About Cardinal Health at-Home Solutions

Cardinal Health at-Home Solutions, whose ultimate parent company is Cardinal Health, Inc., a Fortune 14 company, is a market-leading medical supplies provider, with complementary segments, serving people with conditions in the United States. The company services 3 million customers per year through two distinct businesses: Edgepark and Cardinal Health at-Home.


Accountabilities

  • Hours: 9:00am – 5:30pm M-F
  • Offer professional and timely service as a representative of Cardinal Health at-Home
  • Support an inbound call queue, providing assistance in placing DME orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
  • Provide problem resolution for order issues in a timely manner
  • Demonstrate excellent communication skills
  • Must be able to multitask in a fast-paced environment
  • Team-oriented mindset
  • Demonstrate a passion for healthcare
  • Strong organizational skills and attention to detail

Qualifications

  • High school diploma
  • Prior computer experience using Microsoft Office systems
  • Customer-service mindset

What is expected of you and others at this level

  • Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
  • In-depth knowledge in technical or specialty area
  • Applies advanced skills to resolve complex problems independently
  • May modify process to resolve situations
  • Works independently within established procedures; may receive general guidance on new assignments
  • May provide general guidance or technical assistance to less experienced team members

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Senior Representative, Customer Service