The Inside Sales, Sales Engineer collaborates with Sales Teams to produce technical, architectural, and engineering deliverables that lead to uncovering opportunities and booking profitable sales. Deliverables include needs analysis, requirements, architecture diagrams, high level designs, detail specifications, technical presentations, RFP responses, and supplemental account commentary in the form of meeting minutes, trip reports, and account planning recommendations. This role is highly influential in leading customer to make purchasing decisions based upon sound, technical analysis.
Education, Certifications and Experience:
• Advanced knowledge of IT Services (such as managed security, cloud computing, virtualization, asset tracking, and Hosted IP), networking/telecommunications and/or voice/data communications technology.• Experience working in a solutions sales organization with a strong understanding of sales cycles and solutions selling process; training in strategic value selling a plus or utilizing concepts of Winning Account Strategies.• Experience with Installations, Migrations, Systems Integration, and Operations.• Field of Study: Engineering, Technical, Software, or Business degree• Certifications: CCNA required and CCDA preferred. VMware’s VSP & VTSP preferred. SSCP or Security related certification a strong plus.• Knowledge of health care, banking, and government procurement, standards, and compliance regulations also preferred.Skills and Competencies:• Effective Solutions Sales Capabilities: Demonstrates advanced solution selling abilities and effective, pro-active customer communications including proposal development, delivery, and RFP responses.• Strong written and verbal communication skills. Must have the ability to independently develop relationships and communicate with high level internal and external technical staff.• Presentation Skills: Able to design and present highly technical concepts and specifics solutions to internal and external audiences of varying technical capabilities in a clear, concise and easily understood manner.• Advanced problem solving skills and ability to methodically understand and resolve complex issues• Strong ability to focus ambiguous customer needs into specific, deliverable requirements. Ability to extract hidden or unrealized customer requirements and gain consensus with the prospect.• Has experience estimating work effort for technical solution design and delivery. Track record of on-time, on-budget delivery. Can plan resources, time, and costs; explain variances. Effectively manages change at all stages of the sale, delivery, and in operations.• Able to independently assess performance and service level agreements against both business needs and expected results.• Provide Sales Engineering training specific to technologies on a quarterly basis.
Must have working knowledge in all of the following :
• Cloud/Managed Hosting Technology• Data Center/IT Strategies• Managed Network Services• PBX and Hosted telephony solutions• Access methods – Ethernet (EoC, EoS, EoF), DS1, DS3, OCn• Layers 1, 2, 3, 4 OSI model Working knowledge of TCP/IP Model.• Standard network topologies• PSTN, PRI, Trunks, POTs and other associated Voice Technologies• Routing & Switching protocols such as BGP, OSPF, EIGRP, RIP, ISIS, CEF• First hop redundancy and load balancing using protocols like HSRP, VRRP• Security threats practices and typologies• VOIP, VLANs, and LANs• MPLS and associated CQoS practices.• SIP and associated codecs• Business finance and accounting• Security threats practices and typologies• VOIP, VLANs, and LANs• MPLS and associated CQoS practices.• SIP and associated codecs
Minimum of 4 years of related technical experience; 2 in Sales Engineering/Support Required. Educational Level: Bachelor’s Degree, equivalent work, or related military experience.
Job Category: Sales
Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to: race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.