Ledgent Technology
Solutions Engineer
At a glance
Location: US-CA-Santa Monica Map
Posted: 01/22/2020
Closing: 02/21/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Ledgent Technology
Job description
The Solutions Engineer will

* Dual Report to the VP, Retail Partnerships and the COO
* Be a key member of the Retail Partnerships team and sales process
* Be the subject matter expert for the Retail Partnership team regarding all customer-facing services and relevant back-end technologies and operations processes
* Discover and analyze individual customer goals and challenges and map those back into the companies portfolio
* Present customized story-driven technical product demonstrations to potential customers that align with key business value and solution differentiation
* Present technology infrastructure, including demonstrating deep familiarity with hardware, software, networking and security stack
* Where appropriate, gather requirements and requests from customers for additional functionality and provide necessary input to the Product team to enable them to prioritize projects and write requirements
* Respond effectively to the technical sections of RFIs and RFPs
* Review and advise on sales proposals
* Ensure implementation requirements are clearly transitioned to and implemented by Retailer Success and Product teams and where necessary perform implementations directly
* Pre- and post-launch, serve as customers' primary contact for all technical questions and help investigate and troubleshoot any technical issues that may arise during the course of customers' use of services
* Provide Product team with Retailer feedback on strengths and weaknesses of the platform
* Present solutions at relevant industry conferences
* Function effectively in a fast-paced high-energy market segment and successfully balance multiple projects in a team-selling environment
* Travel domestically Requirements

SKILLSET DESIRED:
* B2B focus is preferred; B2B2C and B2C experience a plus
* Passion for the problem the company is solving
* Ability to work as part of a team to solve business and technical problems in varied political environments
* Solid verbal, written, presentation and interpersonal communication skills
* Proven time management & prioritization skills in a dynamic sales environment
* Technical expertise in any of the following industries (digital marketing, enterprise data systems and analytics, business intelligence, web analytics, CRM, enterprise search and content management systems)
* B.S. Computer Science, Software Engineering, MIS, MBA, or equivalent work experience
* Previous experience as a Solutions Engineer or customer facing Product Manager
* An understanding of retail and the challenges returns pose for stakeholders preferred

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Solutions Engineer