Superior Group
Solutions Support Associate
At a glance
Location: US-PA-Philadelphia Map
Posted: 05/17/2018
Closing: 06/16/2018
Degree: Not Specified
Type: Contractor
Experience: At least 1 year(s)
Superior Group
Job description
Superior is currently in need of Solutions Support Associate who will become certified to provide customer training and network implementation on a 'family' of office products for one of our clients. They will achieve customer satisfaction objectives by performing networking services and professionally delivering standardized training curriculum to the office product customers on an as needed basis. This is a part time position with hours varying from 0 to 40 on a weekly basis, great flexibility, as well as local travel (more than 50% of the time).

Primary Duties and Responsibilities:
  • Provide customer training on office copying/printing products using standardized lesson plans and curriculum
  • Successfully configure scanning features, print drivers, etc... to customer’s network
  • Adapt training to meet customer's requirements
  • Contact customers within 24 hours of receiving assignment to schedule training
  • Document and report all time and expenses related to the delivery of training on a weekly basis
  • Job requirements
    Required Skills / Qualifications:
  • At minimum 1 year experience with Internet, Microsoft Word, PowerPoint, Outlook and Excel
  • At minimum 1 year Teaching or Training Experience with interacting with others in small groups
  • 1 year experience with Networks and Network Protocols
  • Preferred Skills / Qualifications:
  • Time management skills and ability to work independentl
  • Good Driving Record
  • Reliable transportation
  • 2 years technical Sales support and/or industry experience, but not required
  • Individuals pursuing Education or Technology degrees or certificates would be acceptable
  • Capable of instructing individuals on the use of basic office copier/printing equipment using standardized lesson plans and curriculum provided
  • A friendly, personable and professional demeanor
  • Valid Driver’s License and insurance
  • Home internet access
  • Go Beyond.
    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.
    Solutions Support Associate