Waldorf Astoria Hotels & Resorts
Spa Reception Agent, FT ($13.50/hr) - Boca Raton Resort & Club
At a glance
Location: US-FL-Boca Raton Map
Posted: 08/21/2019
Closing: 09/20/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Waldorf Astoria Hotels & Resorts
Job description

The Boca Raton Resort & Club is seeking a Spa Reception Agent!

What will I be doing?

A Spa Reception Agent is responsible for greeting and registering guests entering the spa/salon/health club/fitness center. A Spa Reception Agent provides the Spa managers with administrative and clerical support including word processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, taking notes and/or dictation, making travel arrangements and performing other general office duties.

Average Percent of Time:

85% - Provides efficient guest service from point of arrival to check out. Books, changes, cancels appointments. Sells retail.

10% - Assists with laundry and tidies up the locker rooms and lounge area.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

*Accurately schedule all Spa and Salon reservations, changes, cancellations in Spa Soft, confirm reservations and inform guest of Spa Policies.

*Accurately process all billing and posting for spa and retail services: report any overages and shortages to supervisor.

*Accurately explain spa treatment menu and packages to guests.

*Greet and welcome all incoming and outgoing guests and staff in accordance to Resort Standards.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


Spa Reception Agent, FT ($13.50/hr) - Boca Raton Resort & Club