Quest Diagnostics
Spec, MOQR Processes - Remote - req80962
At a glance
Location: US-MA-Marlborough Map
Posted: 01/04/2022
Closing: 02/03/2022
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Quest Diagnostics
Job description

Spec, MOQR Processes - Remote - Marlborough, MA - 8:00 AM 5:00 PM

Job Summary:

  • Leads and participates in projects to further improve existing Quality Systems and Processes
  • Assist with creation of Medical Operations, Quality and Regulatory SOPs, Guidelines, Training Documents and similar tools to improve and foster best practice quality processes
  • Understands and provides support for training of employees on the databases and software applications relevant to best practice quality processes or regulatory requirements
  • Participates and advises on MOQR related project improvement teams that are developing new databases and software applications

Duties and Responsibilities:

  • Understand the databases and software applications relevant to Quality Planning, Systems and Process Designs for Medical Operations, Quality and Regulatory (MOQR) such as MediaLab, SmartSolve, Performance Scorecard, etc.
  • Able to train, and assist in development of training materials laboratory personnel to properly utilize the quality-related databases and software applications.
  • Able to train, laboratory personnel to properly implement manual process improvements.  (e.g. review of medical reports during User Acceptance Testing (UAT)
  • Assist Support functions such as Logistics, Patient Services, Call Center, Procurement, etc. with training as related to SOPs issued in conjunction with or by MOQ
  • Ensure Medical Operations Quality and Regulatory SOPs and other controlled document meet regulatory and Quest Diagnostics standards
  • Participate and advise on a MOQR project improvement teams that are developing or enhancing database or software applications
  • Escalate  feedback obtained via conversation, surveys, analysis of metrics, RQI, Proficiency Tests, and MQA audits to suggest improvements to existing Quality Systems and Processes
  • Work cross-functionally to solve problems and implement changes.

Other activities as directed by MOQR leadership

 

Supervision Exercised:

  • This position will have no direct reports

Qualifications:

Education Preferred:


• Bachelor’s Degree in a Life Science or related field required


• Qualification as General Laboratory Supervisor as defined by CLIA ’88 - desired


• Certification by American Society for Clinical Pathology Board of Registry (ASCP) – desired


• Certification by American Society for Quality (ASQ) - desired

Work Experience:


• At least two years successful employment in a Quality Assurance role - preferred


• Experience in writing technical documents such as policies and procedures – required


• Experience with Quality Assurance and laboratory regulations/accreditation requirements – desired


• Experience with quality event analysis – desired


Physical and Mental Requirements:


• Long periods of concentration


• Analytical skills


• Ability to travel


• Ability to stand and/or sit for prolonged periods


• Must frequently respond to text/email communications and will be required to be aware of ergonomic principles


• Ability to follow verbal or written instructions and use effective verbal and written communication

Other:

Competencies


• Demonstrated ability to influence and create change – required


• Strong interpersonal communication skills – required


• Demonstrated strong writing and composition skills – required


• Demonstrated success in motivating team members to reach objectives – desired

Business Process Skills


• Able to effect Quality Improvement through problem solving skills and knowledge of quality tools – required


• Able to lead and drive change – required


• Organization skills--required


• Project and team management skills – required (Quest Management System skills – preferred)


• Analytical and problem solving skills – required


• Computer skills, including standard business software tools and typing – required


• Familiarity with Quest Diagnostics quality event reporting programs and databases – desired


• Able to function in a matrix organization—desired


• Flexibility to meet continuously changing priorities and challenges


Spec, MOQR Processes - Remote - req80962